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Paratransit Statistics

  Paratransit Fiscal Year (FY) 2012
Annual		 FY 2013
Annual		 FY 2014
Annual		 FY 2015
Annual		 Met
Goal		 FY 2015
Goals
  Passengers per Revenue Hour 2.60 2.50 2.60 2.60 Yes >=2.40
  Net Cost per Passenger $22.73 $22.69 $23.16 $24.28 Yes <=$26.75
  Ontime Performance 3 97.0% 96.9% 96.7% 96.5% Yes >=92.0%
  Complaints per 1,000 Passenger Trips 3 0.48 0.43 0.43 .47 Yes <=1.0
  Schedule Calls Response Time (minutes) 3 1.39 1.32 1.36 1.36 Yes <=2.0
  Days of Service Calls Response Time (minutes) 3 1.23 1.18 1.09 1.14 Yes <=2.0
  ADA Eligibility Certification within 21 Days 3 100.0% 100.0% 100.0% 100.0% Yes >=100.0%
  Preventable Maintenance Inspections Ontime 3 Unavailable Unavailable 99.6% 100.0% Yes >=95.0%
  Major Accidents and Incidents per 85,000 Passenger Trips 3 0.0 0.0 0.0 0.0 Yes <=1.0
  Non-Major Accidents and Incidents per 85,000 Passenger Trips 3 0.7 .03 0.1 0.47 Yes <=2.0
Note: Ridership goals were developed using budget projections.
3 New ADA Paratransit Performance Indicators for Paratransit effective FY 2014