Compliance Help/Tools for Systems

Compliance Help

Drinking water system owners and operators can use the materials below to assist them in complying with requirements of the Consumer Confidence Report (CCR) Rule. Primacy agencies (the entities that regulate drinking water systems) can also find information to assist in CCR Rule compliance.

For Community Water System Owners and Operators

• Consumer Confidence Report Rule: A Quick Reference Guide (PDF) (2 pp, 227K)
  • For other quick reference guides visit the drinking water standards - quick reference guides page.
• Preparing Your Drinking Water Consumer Confidence Report (CCR)
• Guidance For Water Suppliers (PDF) (98 pp, 1MB)
  This document provides information to assist drinking water systems with preparing and distributing CCRs. EPA 816-R-09-011, April 2010
• Link Your CCR to EPA’s on-line CCR Catalog
  Use the EPA catalog to link your CCR to the EPA web site.
• Washington State Department of Health
  Washington State provides more than two dozen translations for informational statements to use on CCRs.

For Primacy Agencies

• State Implementation and Primacy Guidance
  • State Implementation Guidance for the CCR Rule (PDF) (126 pp, 575K)
    This document provides information on CCR implementation for primacy agencies.
    EPA 816-R-09-010, April 2010
    
    •  Updated CCR Certification Form (Word) (2 pp, 21K)
      This document provides the certification form, including options for electronic delivery, a community water system may use to certify they delivered their CCR to their customers by July 1. This form is an update to the sample certification form found on page 38 of the State Implementation Guidance for the CCR Rule (PDF).
    • Appendices A-F to the State Implementation Guidance for the CCR Rule (PDF) (114 pp, 846K)

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Tools for Systems

This section provides resources for community water system owners and operators to assist them in complying with the requirements of the Consumer Confidence Report (CCR) Rule.

• CCRiWriter
  
• Information To Help Water Systems with Their CCRs
  
• Communication Tips
  
• Public Service Announcements - Posters and Radio Ads
  
• Drinking Water Customer Satisfaction Survey Analysis and Results
  

CCRiWriter

The EPA has designed this tool to help community water systems quickly create their consumer confidence reports. It takes users through all the sections of a CCR, converts lab results into "CCR units" and allows users to insert and edit EPA's recommended text.

CCRiWriter is a web based application that requires internet access to use.

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Information To Help Water Systems with Their CCRs

• Appendix A to the Code of Federal Regulation Title 40, Part 141, Subpart O - Consumer Confidence Report Rule
  This table contains maximum contaminant levels (MCLs), MCLs in CCR-regulated units, maximum contaminant level goals (MCLGs), major sources of and health effects language for all regulated contaminants that must be reported in the CCR, if detected.
• • Detected regulated contaminants table with CCR units and health effects language


• Unregulated Contaminant Monitoring Regulation (UCMR) Monitoring List
  The CCR Rule requires monitoring and reporting for certain unregulated contaminants. These contaminants are part of the Unregulated Contaminant Monitoring Regulation Rule 40 CFR 141.40. More information about UCMR can be found at http://water.epa.gov/lawsregs/rulesregs/sdwa/ucmr/index.cfm.
• • Table of unregulated contaminants with use or environmental source language listed in UCMR 3 (2013-2015) (PDF) (2 pp, 216K) EPA 815-F-12-002, May 2012
  • Table of Unregulated Contaminants with use or environmental source language listed in UCMR 2 (2007)(PDF) (3 pp, 105K)
    

Communication Tips

• Talking to your Customers about Chronic Contaminants in Drinking Water (PDF) (2 pp, 381K)
  EPA 814-F-07-022, October 2007

Public Service Announcements - Posters and Radio Ads

The EPA released a series of radio and print ads that water suppliers and others may use to encourage consumers to take advantage of consumer confidence reports and other information about their drinking water.

The ads are available as print ads in a number of sizes and shapes, as 16" x 20" posters, or as 30 second radio ads.

For Print

Now It Comes With a List of Ingredients

Drinking Water. Pour Over the Facts

En Español - Ahora viene con una lista de ingredientes

Radio Ads for Drinking Water Pubic Service Announcements

To hear a Real Audio version of the radio ads, select an ad below.
(help with real audio)

En Español

You can also read the scripts for the radio public service announcements.

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Drinking Water Customer Satisfaction Survey Analysis and Results

EPA commissioned the Gallup Organization to conduct a nationwide telephone survey of 1,000 households in 2002 to assess the following information:

A previous survey sponsored by the National Environmental Education and Training Foundation (NEETF) and conducted by Roper Starch Worldwide was released in 1998. This survey looked at consumer awareness of environmental issues. The Roper Survey provided EPA a benchmark for understanding the public’s awareness and interest in drinking water issues.

Concurrently, the EPA contracted with Macro International, Inc. to conduct a series of focus groups and interviews to assess consumer opinions about their drinking water safety and to test materials designed to provide the general public with information about their water, including consumer confidence reports. This Focus Group Report informed EPA decisions on the presentation of drinking water safety information in public notices and consumer confidence reports.

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