How To:  Return Goods

Step 1 – Read Return Guidelines

You should be aware that:

• Some suppliers charge a restocking fee of as much as 20%.
• Suppliers usually only accept returns within 15 or 30 days of your receipt of the product.
• Certain items (radioactives, chemicals, refrigerated or frozen products) may not be returnable.
• For software licensing, you may be required to fill out and sign a form guaranteeing that you will not use the product.
• In some cases, a box which has been opened, and can therefore no longer be sold as a new product, will not be returnable.

In most cases, you will be expected to pay for any return shipping charges. Exceptions are:

• If the return is due to a vendor error
• If the supplier has their own delivery service

You should contact the supplier's customer service department to initiate the return. Consult your records for supplier name. See supplier page in SmartMart for supplier contact information.

See Shipping and Return Information for SmartMart Suppliers.

Contact the buyer (see How To: View Requisitions, Purchase Orders, and Invoice Status).

Step 3 – Log in to iProcurement

1. Go to https://ofweb.stanford.edu
2. Enter your SUNet ID and Password
3. Click SU Internet Procurement

Step 4 – Specify the Items to Return

Your order must not be cancelled. In order to apply the credit, the order must remain open.

1. Click Receiving tab
2. On the Receipt Details page, click on Return items
3. Enter the quantity being returned
4. Click Submit