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Hoover Press: Customer Service

CUSTOMER SERVICE

Contact us
How do I place an order on the website?
How do I place an order by phone?
How do I place an order by fax?
How do I place an order by mail?
How do I place an order internationally?
What about sales tax?
How fast will I get my order?
Customer Returns
Standing Orders
Rights and Permissions
Review Copy Policy

 

Contact us

Business office address:
Hoover Institution Press
434 Galvez Mall
Stanford University
Stanford, CA 94305-6010

Hours: Monday through Friday, 8 a.m. - 5 p.m. PST

Office phone:
(800) 935-2882 (for United States calls only)
(650) 723-3373

Office fax:
(650) 723-8626

E-mail:
hooverpress@stanford.edu

Our books are distributed by Independent Publishers Group:

Hoover Institution Press
Independent Publishers Group
Order Department
814 North Franklin Street
Chicago, IL 60610

Phone:

 

(312) 337-0747

Toll free:

 

(800) 888-4741

Fax:

 

(312) 337-5985

E-mail:

 

orders@ipgbook.com

 

How do I place an order on the website?

Shopping with Hoover Press is easy and safe; a secure server protects your credit card information.

  1. Search our database for the title, author, category, series, or keywords that interest you.
  2. Click the Buy Now button to add the specified quantity to your shopping basket.
  3. Our shopping cart is managed by our distributor, Independent Publishers Group (IPG).
    You may notice that the URL for the shopping cart ends in ipgbook.com, rather than hooverpress.org. This is normal.
  4. Add any required addresses, such as shipping, billing, third-party addresses, and so on.
  5. Confirm shipping and billing information and click to payment information.
  6. Fill in credit card information and click to checkout. Your order will be confirmed by e-mail.
  7. You can also place an order by phone or fax (click here for contact information).

IPG accepts VISA, MasterCard, and American Express. Payment must be made in U.S. dollars.

 

How do I place an order by phone?

If you prefer to order by phone, or you wish to pre-order a forthcoming book that has not yet been released, please call Independent Publishers Group toll-free:

(800) 888-4741

To expedite the process, please have a credit card handy, as well as the author, title, and ISBN number of the book you would like to order, and mention that the book is published by Hoover Institution Press.

 

How do I place an order by fax?

If you prefer to fax your order, please fax it to Independent Publishers Group:

(312) 337-5985

To expedite the process, please include detailed contact, shipping, and purchase information. For complex orders, you may wish to call (800) 888-4741 first to verify the proper format of your order.

 

How do I place an order by mail?

If you prefer to order by mail, or you wish to pre-order a forthcoming book that has not yet been released, please send payment to Independent Publishers Group:

Hoover Institution Press
Independent Publishers Group
Orders Department
814 North Franklin Street
Chicago, IL 60618

Hoover Institution Press accepts VISA and MasterCard as well as personal checks and money orders. Please make checks payable to "Hoover Press". Payment must be made in U.S. dollars. To expedite the process, please use a catalog order form if possible, or else be sure to include the pertintent information including the author, title, and ISBN number of the book you would like to order. Also, please include the billing address, the shipping address (if different), and your phone number.

 

How do I order internationally?

International orders can be placed through our distributor, Eurospan.

www.eurospanbookstore.com/hoover

Tel: +44 (0) 1767 604972
Fax: +44 (0) 1767 601640
Email: eurospan@turpin-distribution.com

 

What about sales tax?

Sales tax is added only to orders delivered within California, Illinois, and Canada. The sales tax rate will be displayed in your final shopping order at checkout, along with applicable shipping charges.

 

How fast will I get my order?

Orders are processed Monday through Friday (8 a.m.–5 p.m. CST) and are shipped within 48 hours. See shipping information for delivery options and associated costs.

 

Customer Returns

To inquire about eligible returns, write or call:

Independent Publishers Group
Returns Department
814 North Franklin Street
Chicago, IL 60610
(312) 337-8747

Returns will be refused at this address. No credit will be given for ineligible returns.

 

Standing Orders

Standing orders from libraries are welcome! Please write or call:

Independent Publishers Group
Orders Department
814 North Franklin Street
Chicago, IL 60610
(312) 337-8747

 

Rights and Permissions

Nonexclusive, onetime-use photocopy permission—for classroom or conference purposes—is available on request. The press's classroom-use or conference-use fee is $0.25/page/copy. No more than one-third of any particular book may be reproduced.

To request permission to photocopy or reprint materials from Hoover Institution Press, please visit www.copyright.com or contact:

Copyright Clearance Center (CCC)
222 Rosewood Drive
Danvers, MA 01923
(978) 750-8400

CCC is a not-for-profit organization that provides license and registration for a variety of uses.

Include the complete information of the requested work—author, title, sections/pages to be copied or reprinted, and number of copies to be made—along with a brief description of your project.

 

Review Copy Policy

If you would like to review a Hoover Press title for a journal or publication, please see the For Media section of our web site.

If you are a professor interested in obtaining a copy of one of our titles for possible course adoption, please check out the For Instructors section of our web site.

READ THE LATEST ISSUES OF OUR JOURNALS:

Hoover Digest
Hoover Digest
Summer 2012

Policy Review
Policy Review
August &
September 2012

Education Next
Education Next
Summer 2012

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