Metrics

To further the goal of improving the efficiency, effectiveness and service level of IRB operations, metrics are compiled periodically. Quantitative and qualitative information is gathered in various ways, including analyzing protocol activity reports, conducting surveys of the research community and of IRB members.

Surveys

IRB Post-Approval Satisfaction Survey
Ongoing survey of the research community is conducted to assess satisfaction with the IRB service and to provide an opportunity for the research community to give feedback and offer suggestions on IRB-related topics.

Survey invitations are sent to researchers upon IRB approval of a protocol event.  Responses are monitored regularly; and survey results are analyzed quarterly. See the latest results (pdf).