Stay Connected. Manage Your Care.
Access your health information anytime and anywhere, at home or on the go, with MyHealth.
- Message your clinic
- View your lab results
- Schedule your next appointment
- Pay your bill
The MyHealth mobile app from Stanford Health Care puts all your health information at your fingertips and makes managing your health care simple and quick.
Guest Services
24/7
We are available to assist you
whenever you need it. Give us a call at
650-498-3333 or
PHYSICIAN HELPLINE
Have a question? We're here to help! Call 1-866-742-4811
Monday - Friday, 8 a.m. - 5 p.m.
REFER A PATIENT
Fax 650-320-9443
Track your patients' progress and communicate with Stanford providers conveniently and securely.
Patient Representation
Patient Representation is here to provide resolution for any concern or issue patients and family members may have with their care experience. We provide a comfortable, caring and professional presence. Our staff uses problem solving and mediation methods to resolve patient concerns. We objectively investigate, document, and track issues, in order to present the best outcome for our patients and the organization.
Contact information
Guest Services
300 Pasteur Drive
Stanford, CA
94305
Room H1132
Phone: 650-498-3333
Fax: 650-736-4130
Business Hours:
Monday – Friday, 7 a.m. – 7 p.m.
Want to share your thoughts or experience?
Your opinion counts! Please let us know what suggestions or comments you have that will help us enhance and improve your experience at Stanford Health Care. Thank you for sharing your thoughts with the Patient Representation department at Stanford Health Care.
Report concerns or suggestions to the Joint Commission:
Phone: 1-800-994-6610
Email: complaint@jointcommission.org
Mail us at:
Office of Quality Monitoring
The Joint Commission
One
Renaissance Blvd.
Oakbrook Terrace, IL 60181
What we do
- Provide problem solving and mediation assistance to address questions, concerns, problems, and issues
- Document, investigate, track, and resolve patient/guest concerns in a professional and confidential manner
- Facilitate quality of care reviews
- Identify, create, and implement programs to increase patient centered care
- Present win-win outcomes to resolve concerns
- Partner with Stanford Health Care staff to anticipate needs
- Coordinate special requests
PEARL Portal
The process for early assessment and resolution of loss
Medical care is complex and may feel overwhelming at times. You may have questions about your medical care or even feel your care has caused more medical problems. You may wonder if it could have been prevented. This is why we created PEARL, to care for our patients when these kinds of questions or concerns arise.
PEARL is an acronym for the Process for Early Assessment and Resolution of Loss. PEARL is based on principles of open communication, transparency and integrity, PEARL helps our patients understand their care by addressing complex medical concerns in a comprehensive, compassionate, and confidential manner.
PEARL is part of our holistic approach to your health care. We know that our patient’s experiences stay with them long after their care has ended. We also know our patients expect the best medical care available, and they also expect to have a trusted and genuine relationship with their medical care team. We strive to exceed these expectations with every patient, every time.
PEARL is a way for you to be heard. PEARL supports our commitment to our patients by encouraging open and transparent communication about their healthcare to bring understanding, learning and healing.
PEARL is another stride forward in our commitment to patient-centered care. Along with the most advanced research and the most innovative technology, PEARL advances our culture of compassion and healing.
PEARL is designed to address significant, unanticipated, or adverse medical outcomes.
If you have questions or concerns about the outcome of your care, you can access PEARL to get a timely, thorough assessment. We work to understand the facts of your care and communicate them to you. Your questions and concerns will be addressed clearly, fairly and confidentially.
Most complications and unanticipated outcomes are not preventable. In the unusual event that the outcome of your care is determined to be preventable, steps will be taken to help your family recover and heal.
PEARL is designed for significant, unanticipated, or adverse medical outcomes. It is important to note that not every medical outcome will require a PEARL assessment but every concern will receive a timely and thorough response.