NOTE: We make every attempt to work Bug Fixes prior to Enhancement Requests in order of priority. Resource availability with the required skill set to complete the task could impact the order in which development is completed.
Priority: 1 = High, 2 = Medium, 3 = Low, 4 = Don't do
Enhancements and Bug Fixes
| Date Reported |
Priority | Description | Status |
|---|---|---|---|
| 10.20.2014 | 2 | Assigned group issue. Results on advanced search bar differ from those using the | Open |
Recently Completed Development
| Date Reported |
Description | Date Completed |
|---|---|---|
| 3.28.2014 | The Refresh Button is disabled on the IT Home Page. | 8.7.2014 |
| 3.28.2014 | Users intermittently receiving error (ARERR 333) when they change the Customer Information and Save. | 7.26.2014 |
| 4.23.2014 | Fixed a bug where task assignment notifications weren't going out if the group used the default notif behavior (e.g. didn't have an alternate email address defined) | 5.31.2014 |
| 3.23.2014 | Update the CM email integration to allow multiple individual approvers. | 5.31.2014 |
| 4.11.2014 | Copy Change functionality to include our custom fields (Backout Plan, Install Plan, Impact Analysis, Tested, Affected Configuration Items) | 5.25.2014 |
| 4.1.2014 | Customer Information button on the Email Dialog sometimes wasn't displaying information | 5.18.2014 |
| 4.1.2014 | Create a Save button at the top of the screen to eliminate the need to scroll to the bottom of the page. | 5.18.2014 |
| 3.24.2014 | Fixed the issue where The Incident Description tool tip hover was causing users that view this tool tip to have to Save the Incident before browsing elsewhere. Change flag is now disabled on that field so it doesn't prompt users to save anymore | 5.11.2014 |
| 3.24.2014 | Rejected Changes are showing in the Overview Console. | 5.08.2014 |
| 4.1.2014 | Relabeled BMC's 'Incident Type' column to 'Service Type' | 5.08.2014 |
| 3.24.2014 |
Added new fields to the Incident Management Console: 'Incident Type', 'Department', 'Customer First Name', 'Last Modified Date' |
5.08.2014 |
| 3.26.2014 |
Relabeled the 'Submit Date' field on the Incidents Archive form to 'Archive Date' |
5.08.2014 |
| 4.07.2014 | Added Visibility Group and Sensitive Data fields to the list of fields being Audited on Incident | 5.01.2014 |
| 4.04.2014 | Added 'Assigned Support Organization' to the Additional Search tab so that users can query by Assigned group support organization in SEARCH mode | 5.01.2014 |
| 4.04.2014 | When a Contact is specified, upon open of an existing ticket the focus should be set to the Contact information. | 5.01.2014 |
| 4.01.2014 | Assigned Group menus on Task form are cascading style menus forcing users to re-select Organization even though the Organization field already has a value | 5.01.2014 |
| 4.03.2014 | Modified workflow to notify change managers to close their changes requests one day after the scheduled date has passed | 4.28.2014 |
| 3.29.2014 | Modify Quick Action > "Customer's Incidents" link show all related Incidents that are in any Status other than Cancelled, provided there is a SUNet ID value and SUNet ID != "NO_SUNETID" | 4.24.2014 |
| 3.28.2014 | Modify server configuration so that all warnings, notes and errors are Pop up messages displayed more prominently on the screen (instead of at the top of the screen in the prompt bar) | 4.24.2014 |
| 3.28.2014 | Desk Location wasn't populating during the LDAP lookup workflow. | 4.19.2014 |
| 4.03.2014 | Users reporting that some outbound customer resolution notification messages aren't being received | 4.16.2014 |
| 3.30.2014 | Some tickets are not displaying in the Overview Console. | 4.10.2014 |
| 3.30.2014 | R&DE Portal experiencing Auto Assignment issues due to a bug in the Pre-Assigned Group code. | 4.07.2014 |
| 4.03.2014 | Task Status update notifications were sometimes going out to assignees/assigned groups of Incidents not related to those Tasks | 4.07.2014 |
| 3.24.2014 | Users are reporting a Firefox (25+) Black Bar display issue on Mac. | 4.06.2014 |
| 3.24.2014 | Report Results are being limited to 2000 records. | 4.06.2014 |
| 3.24.2014 | Web and Canned Reports are not currently installed as they are not functioning properly however AR System ad hoc reports do function and can be used as a workaround. | 4.06.2014 |
| 3.31.2014 | Email addresses are not always displaying correctly in Remedy tickets. | 4.04.2014 |
| 3.28.2014 | "Unassigned To My Groups" shows Tasks that have already been assigned to an Individual in my group. | 4.03.2014 |
| 3.28.2014 | The Customer's Incidents Quick Action should display only for valid SUNet IDs. | 4.03.2014 |
| 3.25.2014 | Behavior in Task Management changed from v.7 to v8.1 | 3.30.2014 |
| 3.25.2014 | Change outgoing notifications are getting stuck in the AR System Email Messages form in an Error status | 3.26.2014 |
| 3.24.2014 | Creating Tasks produces error (ARERR 333) | 3.25.2014 |
| 3.24.2014 | Users report seeing erroneous tickets in their display. | 3.25.2014 |
| 3.25.2014 | When sending out emails the customer's address was not always populating in the UI. | 3.25.2014 |
| 3.24.2014 | Relay errors with some emails caused bouncing. | 3.25.2014 |
| 3.24.2014 | Tasks are not displaying in the Overview Console. | 3.25.2014 |
| 3.24.2014 | The out of box "Assigned to my Selected Groups" filter does not appear to be working correctly. | 3.24.2014 |
