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(408) 321-2300

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We welcome any ideas, suggestions and comments that you have regarding VTA's services and programs.

Select the Category of Comment you wish to report ...

Comment Category:

Please review the list of Comment Topics below...

Operator: bus or light rail driver reports, such as positive or negative customer relations, missed stops, driving, etc.
Revenue Vehicle: feedback on bus or light rail vehicles, such as graffiti, cleanliness, mechanical issues, etc.
Facility: feedback on any VTA property including stops, stations, ticket vending machines, property, light rail tracks, etc.
Paratransit: feedback on paratransit service by Outreach, including driving, pick ups, service area, etc.
Service Design: route planning or scheduling feedback, such as frequency, service hours, overload, etc.
Non-Operator Employee: feedback on any VTA employee other than an operator, such as Fare Inspectors, maintenance staff, call center personnel, etc.
Clipper Card: reports of Clipper Card issues, such as card not working, wrong fare loaded, etc.
    (Note - for lost/stolen cards contact Clipper at
RTC: report issues with your Regional Transit Connection (RTC) card, including card lost, not working, not received, etc.
Project: feedback on any VTA project, such as BART to Silicon Valley, Bus Rapid Transit, highway projects, etc.
General Inquiry: use for any other report you would like to submit to VTA

After reviewing the above list, please select the Comment Topic...

Comment Topic:
 This feedback is regarding:  
  Date of Event: 5/6/2016 ]
Time of Event (HHMM):
Route #:
Vehicle #:
 Location (Street and Cross Street):
 Please provide us with a brief description of the event:
 Are you referring to an issue involving service for a person with a disability?  
 Is this an issue in which there is discrimination based on race, color or national origin (Title VI)?
Note: Discrimination bases on race, color or national origin is prohibited under VTA's Title VI Program. A special Title VI Complaint form is available to file a complaint.
Please tell us a little bit about yourself so that we may process your feedback...
Note: The below information is required if this report involves a claim of injury or property damage, or if you are requesting to be contacted.

 First Name:  
 Last Name:  
 E-Mail Address:  
 Verify E-Mail Address:  
Day Telephone #: Enter Area Code: Enter Prefix: Enter Last 4 digits:

Would you like to be contacted regarding this issue?


You may also contact our Customer Service Department at:

Phone Numbers:
VTA Telephone Information (408) 321-2300
TTY/TDD (408) 321-2330
650 & So. Santa Clara County Toll Areas (800) 894-9908

3331 N. First Street
San Jose, CA, 95134-1906

Office Hours:
Monday - Friday, 6:00 am to 7:00 pm
Saturday: 7:30 am - 4:00 pm
Closed Sundays and major Holidays