Feedback

We welcome any ideas, suggestions and comments that you have regarding VTA's services and programs.

Select the Category of Comment you wish to report ...
Comment Category:	Please choose a Comment Category Complaint Commendation Feedback ADA Accommodation Req
Please review the list of Comment Topics below...
Operator: bus or light rail driver reports, such as positive or negative customer relations, missed stops, driving, etc.
Revenue Vehicle: feedback on bus or light rail vehicles, such as graffiti, cleanliness, mechanical issues, etc.
Facility: feedback on any VTA property including stops, stations, ticket vending machines, property, light rail tracks, etc.
Paratransit: feedback on paratransit service by Outreach, including driving, pick ups, service area, etc.
Service Design: route planning or scheduling feedback, such as frequency, service hours, overload, etc.
Non-Operator Employee: feedback on any VTA employee other than an operator, such as Fare Inspectors, maintenance staff, call center personnel, etc.
Clipper Card: reports of Clipper Card issues, such as card not working, wrong fare loaded, etc.     (Note - for lost/stolen cards contact Clipper at clippercard.com)
RTC: report issues with your Regional Transit Connection (RTC) card, including card lost, not working, not received, etc.
Project: feedback on any VTA project, such as BART to Silicon Valley, Bus Rapid Transit, highway projects, etc.
General Inquiry: use for any other report you would like to submit to VTA
After reviewing the above list, please select the Comment Topic...
Comment Topic:	--None--Clipper Card Communications Eco Pass Facility General Inquiry Lost and Found Mis-Information Mobile Apps Non-Customer Service Contact Request Non-Operator Employee Operator Paratransit Policy Project Revenue Vehicle RTC Security Service Design Service Management Website Please choose a Comment Topic Operator Revenue Vehicle Facility Paratransit Service Design Non-Operator Employee Clipper Card RTC Project General Inquiry

This feedback is regarding:	--None--
Date of Event:	[ 5/6/2016 ]
Time of Event (HHMM):	AM PM
Route #:
Vehicle #:
Direction:	--None--North South East West Unknown
Location (Street and Cross Street):
Please provide us with a brief description of the event:
Are you referring to an issue involving service for a person with a disability?	no yes
Is this an issue in which there is discrimination based on race, color or national origin (Title VI)?	no yes Note: Discrimination bases on race, color or national origin is prohibited under VTA's Title VI Program. A special Title VI Complaint form is available to file a complaint.
Please tell us a little bit about yourself so that we may process your feedback... Note: The below information is required if this report involves a claim of injury or property damage, or if you are requesting to be contacted.
First Name:
Last Name:
E-Mail Address:
Verify E-Mail Address:
Day Telephone #:	Enter Area Code: Enter Prefix: Enter Last 4 digits:
Would you like to be contacted regarding this issue?

You may also contact our Customer Service Department at:

Phone Numbers:
VTA Telephone Information (408) 321-2300
TTY/TDD (408) 321-2330
650 & So. Santa Clara County Toll Areas (800) 894-9908

Address:
3331 N. First Street
San Jose, CA, 95134-1906

Office Hours:
Monday - Friday, 6:00 am to 7:00 pm
Saturday: 7:30 am - 4:00 pm
Closed Sundays and major Holidays