Why is there no sound when I play videos?
Volume on your video player may be muted or set too low, or overall sound volume on computer is muted or too low. Also ensure that you are using the correct video player to play your videos. Educational Technology recommends using QuickTime (www.apple.com/quicktime) to play .MOV files. If you are using the correct player, and you can hear your computer system's audio but not your video audio, there may be an issue with the .MOV video itself. In that case, contact Educational Technology for support.
Why do I have to log in again to view videos?
To ensure that Stanford affiliated users are the only ones to view lecture videos there is a web authentication login window that comes up. This only appears once when you open the initial video link. The video server and CourseWork both contain copyrighted material we need to assure are used only by Stanford SUNet ID account holders. Make sure that your internet browser is set to accept "Third Party Cookies", otherwise you may have trouble downloading videos even after authenticating.
Who can I contact to learn how to put a video file in a Powerpoint?
Educational Technology does not recommend embedding videos directly into PowerPoint files, as it may have cross-platform compatibility issues (e.g. PowerPoint created on Mac OSX, may have trouble playing videos in the PowerPoint on a Windows XP/Vista/7 machine). Instead, either create a hyperlink to the video in your presentation, or load the video outside of your presentation. This ensures that the video will play correctly using the computer's video player, which also provides more control over the playback of the video (seeking, volume, stop/pause, etc).
Where can I access more QuickTime help?
The QuickTime support site has an extensive knowledge base for identifying and troubleshooting QuickTime.
Where are pediatric grand rounds videos?
You can find them on the Pediatric Grand Rounds Portal.
Where are department of medicine grand rounds videos?
Lane Connex has videos of medicine grand rounds online. These videos are accessible to Stanford students, faculty, & staff. SUNet ID login is required both on and off campus. The listing for grand rounds videos is here.
Downloading videos: Wired or wireless connection?
Educational Technology has tested downloadable video and mp3 downloads in a variety of conditions. Use a wired connection for faster downloads. Wireless connections are slower than wired connections and all users using the same wireless access point will split the same limited connection speed. Our experience shows that as few as 2 users downloading videos on the same access point will increase download times for videos and mp3s. Additionally, wireless connections are easily disrupted and may cause media downloads to fail. If you must use a wireless connection, find a spot where you are alone and have a good signal.
What can I do if I have problems downloading videos or MP3s?
If you have trouble with MP3 downloads you may try installing a download manager as recommended by IRT desktop support: http://med.stanford.edu/irt/desktop_support/.
How can I download a video to my computer?
Right click (Ctrl+Click on Mac) on the video link and click "Save As..." or "Save Link As..." Then choose a folder to save the file, and click Save.
Can I watch CourseWork videos using Windows Media Player or RealPlayer?
The default player for CourseWork videos (.mov) is QuickTime. You may be able to watch QuickTime videos in Windows Media Player or other players using a 3rd party plugin or codec, which Educational Technology does not support. Download and install the QuickTime player from here:http://www.apple.com/quicktime/.
How can I find help for downloading video on CourseWork?
Submit a help request form using the HelpSU link found on every CourseWork course page.
If the video server is completely unavailable please call 650-725-8000, option 6.
How do I install QuickTime Player on my computer?
Download PC or MAC free version from http://www.apple.com/quicktime then follow the self-guided process.
How can I test whether if I have my player configured correctly?
You can test your QuickTime for PC and MAC on this test page.
How can I request a live webcast for an event?
If the video server is completely unavailable please call 650-725-8000, option 6
How can I find help for using video on CourseWork?
The CourseWork help form link is: here
How can I convert video tape to digital video for the web?
Educational Technology video services can encode a MiniDV or DVCAM tape to QuickTime format and publish it on the IRT video server. Contact the AV/IT Manager, Trent Tanaka, at 408-782-4514, or submit a help request here.
How can I add a video link to my website?
To add video to your medical school website you need to have the video content available for encoding to QuickTime. Educational Technology video services can encode the tape and forward you the url to publish.
Recommendations for good PowerPoint presentations for classroom & video?
To ensure that your presentation is clear and legible both in-person and on video, Educational Technology has compiled the following simple recommendations:
- Review the GoHD handouts and quickstart guides.
- Use the Stanford School of Medicine PowerPoint Template.
- 5 or 6 lines of text maximum per slide.
- Use large fonts and fewer words (32 pt font for legibility).
- Reds tend to "bleed" and will not display crisply.
- Use white background with dark text (black or blue).
- Use full-screen images.
- Make sure the graphs are legible.
- Animations may not reproduce well in a webcast or streaming video, use sparingly.
- When presenting, use digital ink whenever possible to show emphasis and annotations. Laser pointers will not reproduce well on video.
- When using your own laptop, set the display resolution at 1920x1080 for LKSC classrooms. If your laptop does not support this resolution natively, set it to "extended display" mode (not "mirror display" mode).
- If you want to play audio from a computer, let Educational Technology know ahead of time. Please contact 650-724-7370 for Educational Technology support.
- Keep a back up presentation on your USB keychain.
- If possible, practice your presentation in the classroom before your actual session. Contact Educational Technology to check when rooms are available or to schedule a tour (medscheduler@lists.stanford.edu, 650-723-6952)
See Educational Technology's GoHD website for more information about how to improve your PowerPoint presentations, or see the Teaching Support website for information about how Educational Technology can help you improve the quality and interactivity of your teaching sessions.
Does it make a difference which operating system I use for downloading video?
We recommend using the latest operating system and software for viewing video. Known operating systems that work are Mac OSX 10.5 and higher, and Windows XP, Windows Vista, and Windows 7.
Can I save a video on my desktop by right-clicking save as?
Yes, this is the recommended method to use for downloading videos.