Video viewing of graduate courses has a new look along with extended functionality:

ACCESS on the go with iOS, Android, Windows Phone and any smartphone/tablet that supports HTML5

DOWNLOAD files to your desktop to view videos without an Internet connection

SPEED through your content at your own pace with variable speed playback

VIEW on all major browsers – Google Chrome, Firefox, Safari and Internet Explorer

Setting Up Your Computer and Viewing Graduate Courses

Through the Teach Act, video lectures for your enrolled course will now be available for download. There are two resolution options available (540 and 720). Downloads are only available to desktops/laptops, not mobile devices. Technical problems can be avoided by ensuring that you are using the most up-to-date version of a supported browser or device.

Please note the following system requirements:

PC

• Operating System: Windows 7+
• Supported Browsers: most recent versions of Google Chrome, Firefox, Internet Explorer
• Internet Connection: requires a reliable high-speed connection

Mac

• Operating System: Mac OS X version 10.7+
• Supported Browsers: most recent versions of Google Chrome, Firefox, Safari
• Internet Connection: requires a reliable high-speed connection

Mobile Devices

• Supported Browsers: HTML5 supported web browser: Google Chrome, Firefox, Safari, IE desktop,

• Internet Connection: requires a reliable data signal or high-speed Wi-Fi connection

Linux

• Supported Browsers: HTML5 supported web browser
• Internet Connection: requires a reliable high-speed Internet connection

Authentication

Demos and previews may be accessed without a login. All graduate courses require that you have an active SUNet ID or a mystanfordconnection account and are enrolled in the course.

Frequently Asked Questions

HTML5 Interface:

What's is available for instant playback and download?

Most graduate courses are available for instant download or progressive playback on all major browsers (Google Chrome, Firefox, Safari and Internet Explorer). Progressive playback works on mobile devices with a strong data signal or Wi-Fi connection. There are two viewing resolution options available (540 and 720) on all browsers.

For downloading videos, there are two resolution options available (LO and HI) for all browsers. Downloads are only available to desktops/laptops, not mobile devices. If space and file size is a concern, we recommend that you choose to download the LO resolution file.

What is the difference between the 540 and 720 video resolutions?

You can now select from two viewing resolutions (540 and 720) on the HTML5 video player. To change the video resolution click on the "HD" icon, located on the bottom right of the video player, to toggle between the 720 HD and 540 SD resolutions. The 540 and 720 signifies the display resolution of the video file. The 720 resolution will provide high definition image quality and improved viewing at a larger size; however, videos with 720 resolutions will require additional time to load since the size of the file will be larger than the 540 resolution.

When downloading how much space will videos / lectures take up on my device(s)?

The HI (720) download option will range from 700MB to over 1GB. The LO (540) option will range between 200MB to 600MB for each video.

How do I get my course videos on my mobile device?

Through progressive playback or downloading the video to your desktop, you can sync the video file with your mobile device.

Example, if you would like to play a lecture offline via your iPhone:

• Download the video file onto your desktop/laptop
• Import to iTunes
• Sync your phone with your iTunes library to upload the file to your iPhone

How do I play the course video/mp4 file on my computer after download?

You will need a video player on your computer to view downloaded videos. A few examples are Windows Media Player, VLC Player, QuickTime or iTunes.

What can I do with the videos I download?

You can watch the videos within the current academic quarter in which you are enrolled.
When you download the videos/lectures you agree that you WILL NOT:

• Share
• Upload to the Internet or anywhere else other than your own device(s) for your own personal use during the current academic quarter in which you are enrolled
• Sell or distribute
• Edit or alter the content in any way

Distribution of this content is a major violation of the Stanford Student Honor Code. If found in violation of copyright law penalties can reach fines up to $150,000.

I don't see my course lecture live, when can I access my course videos?

None of our courses are offered live. Lecture videos are streaming online within two hours of the lecture’s end on campus and will be made available for viewing until the end of the current quarter.

Troubleshooting Graduate Education Courses

If you are experiencing problems accessing the graduate course homepage or streaming the videos, try the following steps:

• Ensure that you are using a supported browser.
• Clear your browser's cache and cookies.
• Test your connectivity on other video streaming sites, such as YouTube. If you have trouble streaming those videos, try resetting the Internet router.

How to Clear Browser Cache & Cookies?
(Note: This will clear cookies from all sites)

Find your browser from the list below and follow the instructions. Be sure to exit/quit all browser windows and re-open the browser before attempting to access the site again. If you do not see instructions below for your specific version or browser, search your browser's Help menu for "clear cache" or "clear cookies." If you are using an older browser, updating your browser may help resolve your technical issues.

Google Chrome:

• Click the Menu icon on the top right of the browser
• Select Settings and click Show advanced settings at the bottom
• Under the Privacy section, select Clear browsing data
• In the dialog that appears, select the checkboxes for Delete cookies and Empty the cache
• Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.
• Click the Clear browsing data button

Firefox:

• Select History from the browser menu, click on Clear Recent History (Ctrl + Shift + Del).
• In the dialog that appears, select only the options for Cookies and Cache.
• In the Time range to clear: drop-down menu, select Everything.
• Click the Clear Now button.

Internet Explorer 9-11:

• Click on Tools via the Gear icon on the upper right
• Select Safety > Delete Browsing History from the drop down menu
• In the dialog that appears, select only the options for Temporary Internet files (Cache) and Cookies and website data.
• If the Stanford Center for Professional Develpment site has been saved as a favorite, you must de-select Preserve favorite website data. If not, leave it selected. Click Delete.

Note: As of January 12, 2016, Microsoft has ended support for Internet Explorer versions prior to version 11.

Safari:

• Click on the Safari menu, select Preferences, and then select the Advanced tab.
• Select: Show Develop menu in menu bar.
• Now from the Develop menu, select Empty Caches.
• Click on the Safari menu, select Preferences, and then select the Privacy tab.
• Click the Details option next to the Cookies and other data section.
• Select the Stanford Center for Professional Development cookies, and then click Remove or Remove All to delete all stored cookies.
• Click Done to save the changes.

How can I improve video buffering issues?

If you are connecting to the Internet wirelessly, please try connecting via an Ethernet cable to help improve stability. If you are connecting on a home network, check to make sure your computer or no other computer on your network is using a high bandwidth program (i.e. streaming a movie, downloading files, Internet-based games) as this could steal bandwidth from the stream coming to your computer. We recommend viewing the course videos using the Google Chrome browser, which is more optimized to load the HTML5 video player in your browser.

If you have previously played the video successfully without buffer issues but are currently experiencing problems, we recommend clearing the browser’s cache and cookies.