- The Experience
- The Programs
- Faculty & Research
- Insights
- Accounting
- Big Data
- Career & Success
- Corporate Governance
- Economics
- Education
- Energy & Environment
- Entrepreneurship
- Finance
- Government
- Health Care
- Innovation
- Leadership
- Management
- Marketing
- Nonprofit
- Operations, Information & Technology
- Organizational Behavior
- Political Economy
- Social Impact
- Supply Chain
- Alumni
- Events
PDQ Personnel Services
PDQ Personnel Services
The case offers an overview of a middle-market, regional, career placement firm that focuses on primarily temporary, but also permanent, placements to companies and organizations from the Fortune 500 to the state government. It focuses on intra-company management issues such as succession planning, leaves of absence, and giving feedback to non-performing employees. This is against a backdrop of a company that has achieved much success and renown for its excellent customer service and employee treatment practices.