What People Are Saying…

Tweets about the book

FreeLogoServices.com
@freelogoservice

How to use the internet to build your business t.co/qxwlXHG7z5 @@samantharrin #scalingup #startup t.co/IjBbRCCL34

Retweeted by Edu Conner

Michael Synk
@insynk

4 Decisions That Will Help Your Company Grow t.co/miNME8kWrr #growth #scalingup

The Social Link
@Gily3d

RT eaiginvestments: #Innovation consists of rearranging what we know in order to find out what we do not know #investments #scalingup

MariamShaheenLootah
@eaiginvestments

#Innovation consists of rearranging what we know in order to find out what we do not know #investments #scalingup t.co/vgMv0m2VU1

Retweeted by BIconnections

MariamShaheenLootah
@eaiginvestments

#Innovation consists of rearranging what we know in order to find out what we do not know #investments #scalingup t.co/vgMv0m2VU1

Retweeted by SaidSo™

MariamShaheenLootah
@eaiginvestments

#Innovation consists of rearranging what we know in order to find out what we do not know #investments #scalingup t.co/vgMv0m2VU1

Retweeted by Imran Hafeez Panhwar

MariamShaheenLootah
@eaiginvestments

#Innovation consists of rearranging what we know in order to find out what we do not know #investments #scalingup t.co/vgMv0m2VU1

FreeLogoServices.com
@freelogoservice

How to use the internet to build your business t.co/qxwlXHG7z5 @@samantharrin #scalingup #startup t.co/IjBbRCCL34

Retweeted by On Brand Management

HUMANISTEQ
@HUMANISTEQ

"Your frame of reference for how much is too much is way off." t.co/ejA7mWd4Ot #ScalingUp

Bill Gallagher
@billgall

"Your frame of reference for how much is too much is way off." t.co/rLZZOOIWVU #ScalingUp

Nicolas Hauff
@NicolasHauff

#ScalingUp Business Growth workshop happening right now in #MexicoCity @ronyzagursky @GIcoaches #coaching t.co/mfx3UCOWan

Retweeted by Gazelles Intl Coach

Nicolas Hauff
@NicolasHauff

Closing a very successful #ScalingUp Business Growth workshop in #MexicoCity together with @ronyzagursky @GIcoaches t.co/JZFYMAHLN4

Retweeted by Gazelles Intl Coach

FreeLogoServices.com
@freelogoservice

How to use the internet to build your business t.co/qxwlXHG7z5 @@samantharrin #scalingup #startup t.co/IjBbRCCL34

Retweeted by theaccountingstudio

FreeLogoServices.com
@freelogoservice

How to use the internet to build your business t.co/qxwlXHG7z5 @@samantharrin #scalingup #startup t.co/IjBbRCCL34

Michael Synk
@insynk

RT @humanisteq: "Sometimes you gotta look at yourself & company, through other people's eyes." t.co/EfzuWUB6Xr #brand #scalingup

HUMANISTEQ
@HUMANISTEQ

Are you doing a regular profitability analysis of customers, products/services, and segments? #cash #scalingup #rockefellerhabits

Pieter van Osch
@pyotr

Ondernemen serious business? Welnee, het is één groot groeispel. Wie denk jij dat de eindbaas is? -- t.co/3N67uK3iRn #ScalingUp

Built to Sell
@BuiltToSell

“My passion was around the technology and I really wanted to grow the business.” | #ScalingUp @TaliaEvedCEO t.co/1q1cCWWU4n

Bob's Feed

Bob Sutton
@work_matters

Too bad @WellsFargo can't say "we were bad, wrong, learned, & sorry" legal bs undermines them. 40 year customer but no trust now

Paul Thoresen
@surveyguy2

As an organizational psychologist, I reserve the right to answer: “it depends.” #IOPsych CC @SIOPtweets @changemblog t.co/vvQ0ssd6fW

Retweeted by Bob Sutton

"Organizations that spread and sustain excellence are.."Scaling up Excellence is #klib Book of the Day @work_matters t.co/dbr1Afpr1f

Retweeted by Bob Sutton

Diego Rodriguez
@metacool

@joshk Great essay! I believe the quote attributed to Bill Joy is an interpretation of Joy's Law penned by @klakhani t.co/j6eIYd8gXH

Retweeted by Bob Sutton

IDEO
@ideo

Remembering the legendary Bill Moggridge (t.co/VqDSqB86Ss) today—whom we lost 4 years ago to the day: t.co/yF6MPJoktU

Retweeted by Bob Sutton

Michael John
@MichaelMJJohn

Bushnell: Steve Jobs offered me 1/3 of #Apple computer for $50,000. I turned him down. I have subsequently regretted that decision.

Retweeted by Bob Sutton

Harvard Biz Review
@HarvardBiz

Leadership training programs are useless unless companies address problems with org. design and process first. t.co/loYDLJq1Em

Retweeted by Bob Sutton

Francesca Gino
@francescagino

t.co/URGI4ssMve

Retweeted by Bob Sutton

Stanford Business
@StanfordBiz

There is no formula for being a successful entrepreneur, but certain traits help: t.co/OC2bjMgVhR t.co/OE4wWOjWBE

Retweeted by Bob Sutton

Stanford eCorner
@ECorner

Interested in effective team dynamics & leadership? Tune in to this week's podcast w/ @michaelterrell & @tseelig t.co/CJgNjQhGnl

Retweeted by Bob Sutton

Freakonomics
@freakonomics

New @HarvardBiz article by Daniel Kahneman et al. on "noise" -- i.e., how to overcome inconsistent decision-making: t.co/59KVvfhICP

Retweeted by Bob Sutton

Creative Talent
@Creative_Talent

The new book "Only Humans Need Apply" by @JuliaKirby and @tdav is outstanding. #worthreadingpic.... t.co/6aWuzIWZtF @jeremywaite

Retweeted by Bob Sutton

Adam Grant
@AdamMGrant

What it's like to write a book: t.co/P1Zvg857QQ

Retweeted by Bob Sutton

Jeffrey Pfeffer
@JeffreyPfeffer

British Airways Computer Problems Cause Widespread Delays t.co/WDRbMxyps1 No British Airways Management is responsible, not machines

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

Loved the "Inner Lives of Markets" by Ray Fisman and @Tim_Org - a riveting account of the evolution of markets

huggyrao
@huggyrao

My apologies for the silence. Been engorssed in some fun research. Stay tuned.

huggyrao
@huggyrao

do check out the piece by @work_matters on the evolution of our scaling mooc; t.co/Qlo4wjZLUY

huggyrao
@huggyrao

The challenge of a successful organization: how to organize processes by which the organization can doubt itself.

huggyrao
@huggyrao

A gem on scaling from a CEO: scaling not only involves planting the flag but also building the road !

huggyrao
@huggyrao

Do you agree with this metric? New outsider CEO's ought to piss off at least 30 % of employees if they are to turn around a firm.

huggyrao
@huggyrao

here is a quick behind the scenes look at our MOOC on scaling. Please check out t.co/Np3LZgiOrR

huggyrao
@huggyrao

am tweeting after a hiatus. happy new year to all

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

SHARE:


About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

Press Inquiries

We review every inquiry we receive and will do our best to reply in a timely manner. Thanks!

meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.