IT Services offers several tiers of eACD service to meet the most basic through complex needs of our clients.
A one-time charge includes design and implementation of call vector/call flow, e.g., call flow menus, (custom or generic) holiday, emergency, meeting, and delay announcements; agent telephone set design; agent login ID; and skillset configuration.
eACD
| Service Level | One-time Charge | Monthly |
|---|---|---|
| eACD Standard | T&M $125/hour | $800 |
| eACD Enhanced Complexity Level 1 1–2 menus, 2–4 skillsets, 1–10 Virtual Directory Numbers (VDNs) |
$3,800 | $1,100 |
| eACD Enhanced Complexity Level 2 3–6 menus, 5–8 skillsets, 11–30 Virtual Directory Numbers (VDNs) |
$6,000 | $1,100 |
| eACD Enhanced Complexity Level 3 7+ menus, 9+ skillsets, 31+ Virtual Directory Numbers (VDNs) |
$8,000 | $1,100 |
| Licenses (one-time charge per unit): | ||
| Agent license (for Avaya phone) | $1,000 | |
| IP agent license (for non-Avaya phone) | $1,400 | |
| Supervisor license | $600 | |
| Station license to support 2nd number on phone (optional) | $140 | |
| Purchase Price | Monthly Lease Price | |
| Equipment | ||
| Phone | $499 | |
| Sidecar | $167 | |
| Phone/Sidecar bundle (lease only) | $10 | |
