Services billed monthly
| Monthly | ||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VoIP telephone service monthly service for a Nortel IP Phone with one unique number; includes on-campus dialing and features listed below. Does not include Off Campus Dialing & Domestic Long Distance or Voice Mail.
|
$27.50 per month | |||||||||||||||||||||||||||||||||
| Net-to-Jack/Switch discount (for a VoIP subscription where IT Services is providing any flavor of Net-to-Jack or Net-to-Switch service) |
-$2.50 per month | |||||||||||||||||||||||||||||||||
| Each additional number (numbers are billed on only one set) |
$1.75 per month | |||||||||||||||||||||||||||||||||
| Services that cost extra: Off Campus Dialing & Domestic Long Distance, Voice Mail, Off Facility Forwarding, Music on Hold/Music on Transfer, and the Simultaneous Ring features. |
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Installations and conversions
| Activation | |
|---|---|
| VoIP new install a new phone line where no standard phone service currently exists. Additional charges may apply to enable a building's network for VoIP service. |
$155 one-time |
| Standard phone service to VoIP service when installed in a Net-to-Jack served building |
$90 one-time |
| Add or remove optional system feature(s) (changing system features after initial installation) |
$25 per phone |
Equipment
| Activation | |
|---|---|
| Nortel IP Phone 1140E | $465 one-time |
| Nortel IP Phone 2004 | $330 one-time |
| Nortel IP Phone 2002 | $322 one-time |
| Nortel IP Phone 2001 | $186 one-time |
| Nortel IP Phone Key Expansion Module (KEM) | $238 one-time |
| Nortel IP Audio Conference Phone 2033 | $1197 one-time |
Note: VoIP service is not available for bridged extensions or modems.
Notes about rates and conversion costs
The cost of a VoIP conversion depends on the number of phone lines involved and, accordingly, the number of VoIP telephone sets being purchased. Please call 5-HELP for more information about VoIP conversions.
The following items may also affect the cost of conversion:
- There may be costs associated with upgrading building(s) to VoIP enabled service.
- There may be infrastructure costs associated with "building out the closet" (that is, expanding the dedicated network wiring space) if the current space is limited.
- In some cases, VoIP telephone sets may require special reconfiguration, for an additional charge, to accommodate "multiple-appearance-numbers" (lines that appear on more than one phone).
Getting started: The VoIP request process
To begin the process of converting your department's phones to VoIP, submit a HelpSU request for consultation. By the end of the next business day, a consultant will contact you to discuss and confirm your authorization to start the ordering process.
After that initial contact, an assigned IT Services service consultant will work with you to review and inventory potential voice lines that will need to be converted. This service consultant will continue to be your point-of-contact as a team of IT Services managers, consultants, and technicians work up a comprehensive report/proposal for you that includes audits, findings, costs, and timelines tailored to your department's particular needs. The service consultant will deliver the report/proposal within 30 days of your initial consultation. At this point, the service consultant will obtain a department account number and begin scheduling your VoIP implementation.
