What we do
Service Management‘s role is to manage the offering, provisioning, and support of technology services throughout the service lifecycle with the goal of ensuring that desired results and customer satisfaction levels are achieved cost effectively.
Service Management’s responsibilities include:
- Business Plan
- Service Description and Catalog
- Security Review
- Compliance Assurance
- Pricing
- Ordering Process
- Provisioning Process
- Billing Process
- Support Process
- Service Level Definitions
- Financial Oversight
- Metrics and Reporting
- Continual Service Improvement
Our staff includes:
More information
For additional details about Service Management, please contact Kathy Pappas-Kassaras.
