Self-service
CrashPlan PROe is designed to be self-service. You can manage your backups, restore files, and adjust settings by visiting the web interface or by launching the client on your computer.
End-user support for CrashPlan PROe is provided by individual department IT support staff.
HelpSU
If you have Protected Health Information (PHI), submit a HelpSU request to let administrators know which computer needs special handling. Also use HelpSU to deactivate and expunge backups.
Other resources
Ample online documentation is provide Code 42, the developers of CrashPlan PROe. Visit support.code42.com/CrashPlan for more information.
Stanford University Libraries makes an eBook available for free online viewing. If you are on campus, or access electronic resources using the SUL Proxy Server, check out Take Control of CrashPlan Backups by Joe Kissell.
There's also a CrashPlan Special Interest Group mailing list for community support. See the Mailman crashplan-sig information page for details.
