Process for Handling Liberty Mutual Claims for Postdocs

Sent to Human Resource Administrators through the Office of Human Resources on September 7, 2011---

Everyone,

(Please forward this message to others on your team who deal with Liberty Mutual claims.)

I hoped to be able to discuss this change in processing Liberty Mutual claims for postdocs with you at our meeting this morning but the time got away from me. Sandra DeGaine, Patti Smilovitz, Agnes Miller and I have been discussing this and it appears that claim data reporting from Liberty Mutual is currently being sent to the designated contact for each department or school as set-up in the Liberty Mutual system. This means that regardless of the type of claimant (i.e. faculty, staff, postdoc, student), the designated contact person receives the report even if they have no contact with that person. In the case of postdocs, very often that report never makes it into the right hands and these individuals don’t always receive the support and service they need.

What’s New
We are putting a very simple process change in place. Starting immediately, the Postdoc Benefits Manager, Sandra DeGaine, will be your contact for all postdoc VDI claims with Liberty Mutual.
• The contact person listed in the Liberty Mutual system will continue to receive claim information about postdocs.
• We ask that you forward any reports or correspondence from Liberty Mutual for postdoc claims to Sandra.
• She will work directly with the individual and Liberty Mutual to manage the claim.
• Sandra will also be your point of contact for any questions you have regarding medical leaves of absence and maternity/paternity leaves for all postdocs.

What you need to do
• If you have a postdoc on an open VDI claim, please forward any correspondence to Sandra directly.
• If you have been holding on to Liberty Mutual material for a postdoc on a closed VDI claim occurring during the previous 90 days please forward that to Sandra as well.

Questions?
If you have questions please contact Sandra directly at 650-723-6013 or email her at sdegaine@stanford.edu. If you would like to save this message in a memo form, I have attached the same information outlined in memo form. Sandra works in the benefits office at 320 Panama Street, Bambi Modular, mail code 4160.

Thanks for your assistance with this slight change in process.

Suzanne
__________________________________________

Suzanne Ferris, SPHR
Associate Vice President for Human Resources
Stanford University

Assistant; Tia Johnson (tiaj1@stanford.edu)
(650) 721-5008

Office address: 215 Panama St., Stanford, CA (Birch Modular)
Mailing address: 320 Panama St., Stanford, CA 94305-4160
sferris@stanford.edu
650.725-4319