FAQ

Eligibility for the household will be based on the highest eligible person. Roommates do not need to be eligible; however, if the eligible person leaves their eligible position, the lease will move to Market Rate.

If you are at least 75% FTE you will remain at Stanford Rate. If you fall below 75% FTE your lease will change to Market Rate.

Each household will be re-certified annually. Please note, upon retirement a resident will no longer qualify for the Stanford Rate.

If you sign a lease, rents are guaranteed for the duration of the lease term. At least 30 days before renewal, rent changes will be announced. The only rent increases that are restricted are those for the BMR (Below Market Rate) homes which are limited to one-third of the increase in the Consumer Price Index (CPI) for All Urban Consumers, Rent Residential, San Francisco-Oakland Area.

See our Valet Waste Collection policies.

The only window of time for residents to set their trash outside is from 6–8pm. If your work hours or other daily commitments do not allow you to adhere to this schedule, there are trash containers located throughout the property for you to drop off your trash, recycling and compost. See the Site Plan for these locations.

Please contact the Leasing Office about a replacement.

Recycling is picked up along with your regular trash, on the same schedule and by the same valet, five nights per week. Simply bag and tie your recyclables in transparent bags and place them in your Valet Waste container along with your bag of regular trash.

Valet Waste accepts all paper and cardboard items including milk & juice cartons, all plastic containers #1–7, tin and aluminum cans, empty aerosol cans, bottles and jars as long as none of these items are jagged, sharp or could endanger the safety of the collectors who pick them up.

These items can also be mixed together in the same bag; they will be separated later at the recycling processing facility. Cardboard must be flattened and bundled, and newspapers can be bagged or tied into bundles also.

For a complete list of acceptable and unacceptable items for recycling, see the current city guidelines for waste, recycling and compost here.

Yes, as long as all boxes are flattened and taped (or tied) together in bundles so that Valet Waste can easily grab and transport them out to their truck or place of disposal.

Valet Waste can usually collect up to five or six flattened boxes per home each night. Please make sure they are also taped or tied together in a small bundle.

Just one pizza box does not need to be flattened down. If you have two or more, please flatten and bundle them together as instructed above. Flattened boxes do not need to be bagged.

No, as long as they are securely taped or tied together so that nothing slips or falls out. Please keep all such bundles under 25 lbs. each.

Yes, all acceptable forms of recyclable materials may be co-mingled in securely tied transparent bags. They will be separated later at the recycling processing facility.

Transparent bags are available for purchase at the Corner Store, online through Valet Waste, and also are sold at many local supermarkets, Target, Walmart, Home Depot, Lowe's Home Improvement Center, and other fine retailers. since "fine" isn't an adjective generally associated with Home Depot; it might sound like we're being sarcastic -- maybe just and other retailers.

No. Valet Waste will only pick up bagged trash and flattened boxes.

We do apologize for this inconvenience. Please call Valet Waste at 877-574-2587 so that this issue can be documented and forwarded to Stanford West’s Valet Waste Manager. Their office hours are Monday–Thursday from 5:30am–9pm, Friday from 5:30am–2pm and Sunday from 4–9pm. You can also call the Leasing Office at 650-725-2000 and they will forward your issues to the Valet Waste Manager.