Customer Service - VA Palo Alto Health Care System
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VA Palo Alto Health Care System

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact our highly-skilled Patient Advocate listed below, who will be eager to help you with your concern in a timely manner.

Kandace Woodruff, PhD, MSN, Patient Advocate Program Manager

Kandace Woodruff, PhD, MSN

Patient Advocate Program Manager
650-493-5000 Ext. 65544

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

If you have a compliment, suggestion or concern regarding your care, first speak with your treatment team. Your treatment team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist and other professionals associated with your medical care. If you feel your concerns are not being addressed by your treatment team, you may contact a VA Patient Advocate.

For a listing of additional contacts, please visit our phone directory.

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