How To: Record a Travel Card (TCard) Charge in Dispute
Before You Start
Cardholders and/or the assigned validator / preparer are responsible for promptly recording a dispute for any charge suspected to be erroneous or fraudulent in the Expense Requests system and then working with the merchant and with JPMorgan to resolve the disputed charge. Charges can only be disputed with the bank within 60 days from the date the transaction is posted.
Since many merchants use centralized clearing houses for credit card processing, the name and location of the merchant on the statement may not initially be recognized by the cardholder. Before disputing, the validator should check expenditure records carefully and/or work with the traveler to make certain that the charge is indeed an error.
Please note that lost or stolen cards should be reported immediately to JPMorgan and Stanford Travel Administration 1-650-721-4119.
As soon as a TCard charge is suspected of being fraudulent or erroneous, follow the steps below to mark a TCard charge as in dispute while it is being investigated. You must be the TCard validator to perform this task.
Step 3 – Contact Merchant or JPMorgan
When a dispute is warranted, best practice is to contact the merchant first and try to resolve the dispute, as most erroneous charges are for the wrong amount or for duplicate charges with a merchant. However, it is important to subsequently dispute the transaction with JPMorgan before 60 days from the posting date of the transaction if not resolved with the merchant.
Update Dispute (optional)
You may want to provide updates on the progress of the dispute. Revisit the Dispute Transactions sub-tab.
What's Next?
- A credit will be issued. Please see How To: Reconcile a Disputed TCard Charge.
- See all Expense Requests How Tos.
