Customer Service Strategies (Part 1)

This interactive course offers practical, positive customer service strategies for working with customers in a variety of university situations.

In this session, you will learn to:

• Define customer needs
• Build appropriate relationships, whether for quick transactions or ongoing relationships
• Manage expectations
• Handle complaints
• Tactfully say no or deliver bad news
• Work skillfully with difficult customers

$75 course fee. Instructor: Debby Seaman, Foothill-DeAnza Community College