Our case status web page gives you the same information you would get by speaking to a representative, and it’s available 24 hours a day, 7 days a week, from a cell phone, tablet, or computer.

If you need to talk to a representative for another reason and you’re in the United States or a U.S. territory, call the USCIS Contact Center.

Representatives are available Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays.  

USCIS Online Account

If you have been locked out of your USCIS online account or need other technical help, you may send us an online message.

FIRST

If you have technical issues with your FIRST account, email FOIAPAQuestions@uscis.dhs.gov.

myE-Verify

If you have questions about your myE-Verify account, contact myE‑Verify support at myeverify@uscis.dhs.gov.

Case-specific Questions

If you have a question about your case, you may use our convenient online tools. If you have tried our tools and still need help, you may submit an online case inquiry or call to the USCIS Contact Center. Depending on what information we need to respond to your request, we may forward a service request to the office that is processing your case.

USCIS Service Centers

The Service Center Operations Directorate (SCOPS) has five service centers (California, Nebraska, Texas, Vermont, and Potomac) that process and adjudicate certain immigration applications and petitions.

The National Benefits Center (NBC) processes cases with receipt numbers starting with MSC and NBC*, but it is not a USCIS Service Center. The service centers and the NBC do not provide in-person assistance with questions about your case.

If you contacted the USCIS Contact Center about a case at one of the USCIS Service Centers or the NBC and they sent a service request to the center processing your case, you should receive a response within 30 days (15 days for expedited requests). If you do not receive a response within this timeframe, or if you believe the response you received was incorrect, you may contact the USCIS Contact Center to have your inquiry elevated.

Lockbox

If you have a question about a filing mailed to the Chicago, Dallas, or Phoenix Lockbox you may email us at lockboxsupport@uscis.dhs.gov and we will answer your email as soon as possible. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address. Do not include Social Security numbers in emails.

Examples of Lockbox questions include:

• The reason your submission was rejected;
• How or where to submit an application or petition that should be filed at one of the three Lockbox locations; and
• Filing more than 30 days ago and not yet receiving a receipt notice.

Adoptions

For questions about Hague or non-Hague adoption cases:

Email: nbc.adoptions@uscis.dhs.gov

For more information on international adoption, or to contact the Adoptions Hotline, go to our Adoption page.

Canadian Applicants

Email USCIS.Canada@uscis.dhs.gov for general immigration inquiries.

Employers

The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. They can also answer your questions about E-Verify policies and procedures, Form I-9 and employment eligibility.

Immigrant Investor Program Office (IPO)

Contact E-B5 support for questions about the Immigrant Investor Program.

Military Help Line

Phone: 877-CIS-4MIL ((877) 247-4645)
TTY: (800) 877-8339

For more information, visit the Military Help Line page.

Speak with a USCIS spokesperson regarding media inquiries.

Contact the Public Engagement Division or a community relations officer.

How to Stay Informed on Opportunities to Provide Feedback

You may sign up with USCIS to receive automatic notifications, including information regarding new regulations, policies, and forms or changes to them.

You may search the latest USCIS Federal Register notifications regarding regulations, forms and other information collection activities.

How to Provide Feedback to USCIS

USCIS Policies

We typically invite the public to submit comments regarding Policy Manual publications within 10 business days of publication. You can also submit questions or comments at any time on any Policy Manual topic by emailing USCISPolicyManual@uscis.dhs.gov or by clicking the “Feedback” button that appears at the top of every Policy Manual page. Comments received in these ways are not considered public comments for purposes of notice-and-comment rulemaking.

Regulations, Forms, and other Information Collection Activities

Federal agencies that propose new regulations or forms, or changes to existing regulations or forms, generally publish notices in the Federal Register and provide a specific period of time to receive public comments. You may submit comments at regulations.gov, following the instructions in the Federal Register publication about the specific rule, form or other information collection.

Other Feedback

To provide feedback on any of our engagements, areas of concern, or requests for additional information, visit our Feedback Opportunities page.

If our online tools do not provide the help you need, please call the USCIS Contact Center to request an appointment. 

Freedom of Information Act (FOIA)

Visit our FOIA and Privacy Act webpage to make an  inquiry.

Historical Reference Library

The USCIS Historical Reference Library is located at:

111 Massachusetts Ave. NW
First Floor (MS 2180)
Washington, D.C. 20529-2180

The Library is open to non-USCIS researchers by appointment only. For a research appointment or other assistance, please email CISHistory.Library@uscis.dhs.gov.

Genealogy Program

Visit our USCIS Genealogy program webpage to request genealogy records and make general genealogy inquiries.

Immigration Fraud and Abuse

Visit our Report Fraud webpage to report:

• H-1B visa violations
• H-2B visa violations
• EB-5 fraud 
• Asylum fraud 
• Marriage fraud 
• Other immigration benefit fraud

USCIS Employee Misconduct

Visit our website to report employee violations, misconduct, or abuses.

General Feedback

Visit the Feedback Opportunities page to share your ideas and comments with USCIS. If you would like to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices, you may contact us at public.engagement@uscis.dhs.gov.

Website Errors and Feedback

If you would like to provide feedback on this uscis.gov website, you may email us at uscis.webmaster@uscis.dhs.gov. Para español, envíe un mensaje de correo electrónico a uscis.espanol-webmaster@uscis.dhs.gov.

Do not send information about specific cases to this address. We only accept website-related comments.

Although we will read every email message within two business days, we are not able to respond to each message we receive.