Course Catalog
View this complete, alphabetized list of all courses, search for a particular course or filter the offerings to find a course that best fits your needs.
Do you need to do more with less? Do you also want to develop and practice leadership skills and excel at your current and future roles? This program is designed to help you accomplish exactly that: overcoming today's information overload while developing and practicing the leadership skills that...
Cohort Learning Program
*Not currently offered
The Applied Leader Simulation challenges Manager Academy graduates to apply their knowledge in a one-day learning experience. During a three-round tenure as a manager, participants use a highly customized board simulation that guides and directs activity. The simulation is designed to reflect the...
Full Day
*Not currently offered
A big part of talent management is acquiring the talent your organization needs to carry out its strategy and vision. This training workshop will help you hone your interviewing skills to quickly identify and hire the right people.
Session Outcomes:
Hones interviewing skills to make the right...
Full Day
*Not currently offered
This workshop is designed to foster stronger relationships and increased collaboration through the use of effective communication approaches. Participants learn to understand differences in others' behavior based on a communication model of four styles: Driver, Expressive, Amiable and Analytical....
Multiple Days
*Not currently offered
Join fellow Stanford staff colleagues in a relaxed, informal setting to meet expert career counselors and discuss career development topics. Meetups are free and take place from noon to 1:00 p.m. in conference rooms centrally located throughout the Science and Engineering Quad. Feel free to bring...
March 16, 2016
Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional or risky topics at all levels. By learning how to speak and be heard (and encouraging other to do the same), you'll begin to surface the best...
Multiple Days
*Not currently offered
This interactive course offers practical, positive customer service strategies for working with customers in a variety of university situations.
In this session, you will learn to:
Define customer needs
Build appropriate relationships, whether for quick transactions or ongoing relationships...
Half Day
*Not currently offered
Note: Customer Service Strategies Part 1 is recommended prior to attending this course. Dealing with Difficult Customers offers specific strategies for dealing with the classic types of difficult behavior.
You will learn to:
Distinguish customers with normal behavior who are upset from customers...
Half Day
*Not currently offered
Note: This course is a continuation of Customer Service Strategies Parts 1 and 2.
Whether you work on a team that functions as an independent unit or you are part of a team whose work involves a high degree of interdependence with other groups, there are certain attitudes, behaviors, skills and...
Half Day
*Not currently offered
This course is an interactive, practice-based workshop that provides managers with skills for collaborating with others when assigning and delegating work. Developed by renowned thought leaders Paul Hersey and Ken Blanchard, Situational Leadership is based on the premise that effective managers...
Full Day
*Not currently offered
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