The enhanced Automated Call Distribution (eACD) system is an essential tool for campus call centers, providing a means to effectively manage large volumes of incoming phone calls. The system answers each call immediately and, if necessary, holds it in a queue until it can be directed to the next available call center agent.
Communications
In-house business and residential telephone, cable TV, and Internet service are provided to the main campus and satellite locations, to the medical center and related clinics, to several faculty/staff residential communities, and to student resident halls.
Campus cable TV service for student and faculty/staff residences, classrooms, conferences rooms, and offices. Courtesy Service is provided free-of-charge in student rooms and residential lounges. Cardinal Cable Basic and Cardinal Cable Premium is by subscription and is billed monthly.
Call recording systems provide call and operation control centers with the ability to monitor and record phone calls to ensure quality control, verify orders, reconstruct incidents, and ensure regulatory compliance.
University IT provides a full range of enterprise grade telephone, voice messaging, mobile/wireless, and advanced call management services.
Secure instant messaging (Stanford IM) is a centrally-funded service provided free-of-charge to the Stanford community. Stanford IM runs on a secure Stanford server and network and takes advantage of Kerberos-based authentication and SSL encryption. The service helps University staff to communicate securely about University business with their co-workers.
Live, on-campus streaming of broadcast television channels, Stanford and regional sporting events, and a variety of entertainment channels. For students only.
Jabber is a comprehensive communication and collaboration tool that's easy to use, reliable, and secure.
Stanford contracts with AT&T, Sprint, and Verizon to provide cellular phone services for faculty and staff professional needs. University and Hospital departments can charge services to their department account. For personal purchases, faculty and staff are eligible for Stanford employee discounts.
The Stanford Paging System is available to faculty, staff, and students affiliated with the Stanford Medical Center. Services supported by the system include SmartPage: a web-based tool for sending pages and looking up pager IDs.
Pocket Telephones play an important role in the Hospital/Medical Center setting, where cell phone use is not allowed. The pocket telephone functions as a mobile desk phone, allowing Medical Center personnel to place and receive calls on their Stanford telephone number while away from their desk.
Information about telephone, voice mail, cable TV, and internet services for Olmsted Terrace, Stanford West, and Welch Road Apartments.
For a quarterly “communications fee,” Stanford provides phone service — including the telephone itself — in every residence.
Stanford's in-house business and residential telephone services are provided to the main campus and satellite locations, to the medical center and related clinics, as well as to several faculty/staff residential communities. The standard offering for business phone service now features advanced Cisco VoIP (voice over IP) equipment and software. A simplified business model called Converged Communication streamlines ordering and billing.
See Residential Communication Services (Cable TV).
IP video conferencing integrates audio, video, and interactive collaboration tools to create a meeting experience in which globally dispersed participants feel as if they're in the same room. An IP video conferencing call control/transport service is in development for the campus community.
Stanford Voice Messaging provides Stanford faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. University IT has developed Stanford's voicemail services far beyond message-taking—especially in administrative and clinical environments. The department has designed and now supports more than 200 advanced call processing applications (message/routing trees) that overlay the daily maintenance of a 17,000-mailbox system.
