Stanford Housing front desk staff working.

At Your Service

Got questions? We’ve got answers! Life at Stanford is filled with an exciting mix of activities, and our student housing and residence staff is here to help make it all run a little easier. Need to know directions to Vaden Health Center? Who to call about a broken sink? What to do about a roommate problem? Ask and we’ll work to find an answer or solution. Staff members in Student Housing, your residence, and other university departments work closely together to ensure your residence experience is exceptional.

R&DE Student Housing Staff

Front Desk Supervisors at Housing Front Desks are able to assist with all aspects of your campus life, including:

  • Check-in and check-out
  • Room and roommate assignments
  • Billing information
  • Campus information
  • Lockout assistance
  • DoorKing access
  • Meal plan information
  • Cleaning and moving equipment
  • Reporting repairs

Additional R&DE Student Housing staff in residences include:

  • Housing Building Managers: Ensure that residences are well-maintained, clean and safe. They supervise custodians on their daily tasks of cleaning.
  • Custodians: Clean common areas of residences, including lounges, hallways, studies, laundry rooms, kitchenettes and bathrooms. They prepare vacant rooms and apartments for new student arrivals, and provide hotel-like services to conference guests during the summer.
  • Maintenance Staff: Provide repair services from work orders initiated by the Housing Building Manager, Front Desk Supervisor, or online Fix-it requests directly from students.

For location, hours and staff details, visit the Housing Front Desk of your residence. 

Undergraduate Residence Staff

Undergraduate residence staff members serve Stanford’s residence community through various offices, including the Office of Residential Education (Res Ed), Undergraduate Advising and Research, Residential Computing , and Vaden Health Promotion Services. They include:

  • Residence Deans (RDs) are trained professionals who can advise you about personal issues and assist with personal emergencies. When necessary, they also intervene directly in behavioral problems. RDs work closely with the Resident Fellow or College Director and Resident or College Assistants in each house, advising on issues of leaves of absence, housing and roommate concerns, special concerns of women or students of color, and other administrative matters.
  • Resident Fellows (RFs) or College Directors (CD) are faculty members or senior administrators who live with their family in each freshman and four-class residence hall, and in some upperclass residences. The RF or CD guides the life of your house and gives you the opportunity to get to know a professor or senior staff member in an informal setting. RFs also work with Resident Assistants (RAs) and College Assistants (CAs).
  • Academic Directors (ADs) support freshmen, transfer students, and other undergraduate residents by bringing on-campus resources, such as those of the Undergraduate Advising program and the Office of Accessible Education, into undergraduate residence halls.
  • Resident Assistants (RAs) and College Assistants (CAs) are upperdivision students who live in each residence and who want to listen and help. They work closely with you and your RF or CD to plan activities and programs that help to create an inclusive, supportive, and stimulating residence community. They’re also available whenever you have a problem and can provide valuable insights from their own Stanford experiences.
  • Resident Computer Consultants (RCCs) support personal computing, network connections, and your residence computer cluster.
  • Peer Health Educators (PHEs) provide resources and advice on health and wellness topics.
  • Head Peer Academic Coordinators (HPACs) or Head Peer Mentors (HPMs) help freshmen navigate through the advising system and first-year curriculum. HPACs and HPMs are student staff members of Undergraduate Advising and Research.
  • Resident tutors are fellow undergraduates who provide academic assistance in writing, math, science, and other subjects.
  • Student managers in houses on the Row supervise day-to-day operations of self-operated or co-op houses. The house manager sees that students fulfill the responsibilities of being a resident in the house, requests needed repairs, and makes sure that the house is secure and free from health hazards. The kitchen manager supervises cooking crews, sets the food budget, plans menus, orders food, and ensures kitchen cleanliness and safety. The financial manager sets the budget for all row house expenses, including food, supplies, salaries, and social events; and maintains house accounting records.

Graduate Residence Staff

The Graduate Life Office (GLO) serves the needs of graduate students and student families who live on and off campus. A division of the Dean of Student Affairs, the GLO provides the central resource for all aspects of student life outside the classroom.

  • Graduate Deans provide information, advice, assistance and, if needed, referrals, for academic and personal issues.
  • Community Associates (CAs) are fellow Stanford graduate students, like RAs in undergraduate residences, who help build a sense of community. They organize get-togethers and activities funded with resident house dues, and help residents find services and information on the Stanford campus.