MyHealth is an internet tool that allows you to securely access elements of your health information and contact your Stanford clinic. 

With MyHealth you can view your health information, including allergies, medications, test results, and immunizations. You can also see your upcoming clinic appointments, send a message to your clinic, and more!

No. MyHealth is a free service offered by Stanford Health Care.

Yes. MyHealth offers a "Printer Friendly Page" feature to print your information in an easy-to-read format. Simply click the printer icon that is located in the upper right side of most screens. 

MyHealth currently offers Share Access for a child's or other adult’s health information. Learn how to request Share Access.

Your physician and clinic staff have access to your electronic medical record that is available when you visit the clinic. However, once you create a unique MyHealth ID and password, only you have access to your MyHealth information.

If you would like more information about MyHealth, please talk to your physician or a clinic staff member.

Before activating your account, make sure you have the following documentation:

• MyHealth Access Code: A 15-digit code included in your MyHealth activation letter provided by your clinic.
• Date of Birth
• Your Stanford Health Care Medical Record Number (MRN): Your MRN identifies your MyHealth account. Your MRN can be found:
  • In your MyHealth Activation Letter given to you by clinic staff during your visit with Stanford Health Care, or
    
  • On the top of the After Visit Summary report given to you during check-out of your last clinic visit, or
  • On your billing statement

If you are having problems activating your account, please call the MyHealth Service Desk at 1-866-367–0758. You may also send a message the MyHealth Service Desk by clicking on the "MyHealth Help Desk" link in the footer of the MyHealth home page. You will then be able to complete and submit a Help Desk form.

You must be a Stanford Health Care or Menlo Medical Clinic patient and at least 18 years old to sign up for MyHealth.

You can create a new MyHealth account in person during your next visit or online at any time through the Myhealth application by selecting "Create a New Account".

MyHealth is available at all Stanford Health Care clinics, Stanford Cancer Center, and Menlo Medical Clinic. MyHealth is also available at Stanford Health Care's University HealthCare Alliance (UHA) clinics, which is a network of primary care and specialty clinics.

Please note that online appointment scheduling through MyHealth is not available for all locations. For a list of participating clinics, please check the information provided in the Appointments section of the MyHealth application.

If you have forgotten your MyHealth ID or your Password you can retrieve both online in just a few easy steps.

Retrieve MyHealth ID

• Confirm your identity
• Select how you'd like to receive your reminder (text message or email)

Retrieve Password

• Confirm your identity
• Answer your security question
• Create a new password

Try online retrieval first. If you're still having trouble, please call the MyHealth Help Desk at 1-866-367–0758.

Yes. You can send a non-urgent message to your clinic using the Message My Clinic feature.

Similar to calling the clinic, messages from MyHealth are routed to nurses who work closely with your physician. The nurse may respond directly or route the message to the physician. All messages sent to the clinic become part of your medical record.

MyHealth requires that a patient have an established relationship with a physician before a message can be sent. As such, if the relationship is not established, or if the relationship is older than a year, patients cannot send a message to the clinic. In these circumstances, please call the clinic.

You will generally receive an answer within 1-2 business days. MyHealth should not be used for urgent situations. Please call your clinic if you have not received a response after 2 business days.

If this is a medical emergency, please call 911 immediately!

Some patients may have access to view the notes that their doctor writes during or after an appointment. Read our Open Notes FAQs to learn more.

Most test results are shared with you. Technical reasons limit the release of some results. Your provider will share results with you that cannot be released electronically through an alternate means.

If you have questions about your test results, please contact the physician who ordered the test by sending a MyHealth message or calling your clinic.

Yes. MyHealth uses the latest encryption technology that is the industry-standard. In addition, there are a number of ways that you can make sure your information is safe such as selecting a unique password that is easy for you to remember, but hard for others to guess.

You need access to a computer connected to the Internet. For Macintosh, use Safari 5.0 or Internet Explorer 11.0 or newer. For PCs, use Internet Explorer 11.0, Google Chrome 20.0, or Mozilla Firefox 13.0 or newer. The browser must support 128-bit encryption. For best results, use the newest browser version your computer will support.

MyHealth accounts are automatically deactivated if a MyHealth ID or password is incorrectly input 5 times during the login process. If you receive this message, please call the MyHealth Service Desk between 9 a.m. and 5 p.m. or send message a message to the MyHealth Help Desk by clicking on the "Contact MyHealth Help Desk" link on the home page and submitting the form.

Billing office contact information:

Stanford Health Care:
Phone: 1-800-794-8978 or 650-498-7200 
Monday – Friday, 8 a.m. – 5 p.m.

University Healthcare Alliance:
Phone: 1-888-924-1036
Monday – Friday, 9 a.m. – 4 p.m.

If you are trying to view and pay your child's bill online within MyHealth, and you cannot see your child's charges, please send us a request from the Billing Page in MyHealth. You can also call the clinic where your child received services. Please request that "your patient record is linked to your child's guarantor account." If you have any further issues or questions, please call a customer service representative with the appropriate billing office. Click here to see contact numbers for each office.

If your child received services at Lucile Packard Children's Hospital, please click here.

Stanford Hospital handles all billing related to hospital and/or facility charges.  Stanford Physician (Professional) Billing handles all billing related to physician charges (e.g. physicals or office visits).

As a patient, you should know and understand your insurance plan benefits and your responsibility for any deductibles, co-insurance, or co-payment amounts prior to any visit. Not all services are covered in all insurance contracts. If your insurance plan does not cover a service or procedure, you may be responsible for full payment of the bill.

To find out what your insurance plan covers and what your financial obligation may be, call the Customer Service or Member Services Department of your insurance company (the phone numbers are on your insurance card).

Make sure that your insurance company lists both your doctor and hospital as a participating provider. If you go to an out-of-network provider, you may have a greater financial responsibility for services provided. Your insurance company can assist you in finding an in-network provider to limit the amount of money you will have to pay for care.

You can verify and update your insurance in MyHealth by clicking on "Billing & Insurance" in the left navigation menu then clicking "Update My Insurance."

As a courtesy, we bill both your primary and secondary health insurance carriers. To ensure proper and prompt processing of your claim, please verify the insurance information we have at the time of registration. You can verify and update your insurance in MyHealth by clicking on "Billing & Insurance" in the left navigation menu, then clicking "Update My Insurance."

If you would like to receive a paper statement in the mail, you can request it from the appropriate billing office.

Statements are issued monthly.

If you are having technical problems in MyHealth, please contact the MyHealth Help Desk.

Your insurance provider will send you an Explanation of Benefits (EOB) notice that details the amount it has paid, any non-covered or denied amounts and the remaining balance that you are responsible for paying. Review your EOB carefully, compare it to your Hospital and/or Physician paper statement and call your insurance provider or a Customer Service Representative right away if you have questions or concerns.

Your outstanding balances are viewable in MyHealth. Click on "Billing & Insurance" located in the left navigation menu, then click "Billing Summary." Your outstanding balance(s) will be listed on the right side of the page under "Balance Due."

In the event a customer is owed a refund due to an overpayment, once verified by customer service, that refund will be tendered to the customer by crediting the original credit card or by mailing a check. All requests are handled in a timely manner as our goal is complete customer satisfaction. For any questions concerning a refund due or about our policy, please contact one of our customer service representatives.

The most common insurance denials received on claims are:

• Your insurance carrier needs additional information from you
• You were not covered by your insurance plan on the date of service
• No authorization/referral is on file for services
• The service you received was not covered under your plan
• The insurance information recorded at the time of service was inaccurate, incomplete or outdated

Yes. However, if there aren't sufficient funds on your card to cover the transaction you're attempting, the payment will not be accepted.

To protect the integrity and privacy of your information, credit card information is encrypted during the transaction transmission. Once the transaction is complete, SHC does not store any credit card numbers in our system.

Your payment is due upon receiving a statement in the mail or upon receiving an email notification stating you have a balance due.

If you're having personal financial difficulty, and you cannot pay your bill, please call a customer service representative with the appropriate billing office at the number.

At this time, you cannot view or make payments for your spouse in MyHealth. We apologize for the inconvenience. You can make a quick online payment for your spouse by paying as a guest here. If you are trying to make a University Healthcare Alliance payment online for your spouse, click here.

We accept Visa, MasterCard, Discover, and American Express credit cards.

We apologize. This feature is not currently available in MyHealth.

If you are unable to view part or all of your bill, you can call the appropriate billing office. Click here to see contact numbers for each office.

If you would like to make a payment over the phone or you are having trouble making a payment, you can call the appropriate billing office. Click here to see contact numbers for each office.

Video visits are a great way to receive care from your doctor. Video visits are ideal for:

• Establishing care
• Discussing a new health issue
• Following up on a condition or health issue
• Health and wellness coaching

While video visits may not be suitable for all types of care, your provider will work with you to determine when you need to be seen in the clinic. Video visits are not appropriate for emergency situations. If you are experiencing a medical emergency call 911 right away.

You can use your laptop, desktop, or mobile phone (iOS or Android) to complete your video visit.

You will need to have:

• Flash version 11 or higher installed
• Webcam
• Microphone
• Internet connection 1.0mbps or greater (Cable Modem or faster)

Learn how to join your appointment from your laptop or desktop computer with our Desktop Video Visit Guide.

Before your scheduled appointment, download the Stanford Health Care MyHealth app from the iTunes store. Once you log in to the app you will be able to access your video visit from Appointments. Please make sure you have the most up to date version of the app.

Learn how to join your appointment from your iPhone with our iPhone Video Visit Guide.

Before your scheduled appointment download the Epic MyChart app from Google Play. Once you log in to the app you will be able to access your video visit from "Appointments."

Learn how to join your appointment from your Android phone with our Android Video Visit Guide.

Not at this time. Currently the MyHealth and MyChart apps are only supported for mobile phones.

Once you schedule your appointment, you will be able to test your equipment (e.g., webcam and microphone) to ensure that everything is working properly.  Please make sure to test your hardware on the device you will be using for your appointment.

Prior to your visit you will see a button that says "Test My Hardware." This tool will help ensure your camera and microphone are working properly for your visit. Five minutes before your scheduled appointment time, this button will change "Join Video Visit."

At the time you schedule your video visit, you will be asked to provide a back-up telephone number where your doctor or wellness coach can reach you in case there are any issues with the video connection. If there are technical issues during your video visit, we will call you to continue your visit by phone.

While any place with a fast internet connection will work, we recommend that you have your video visit in a place that is private enough for you to comfortably discuss your health questions with your doctor.

A summary of your visit can be found in the "Past Appointments" section of MyHealth. Go to "Appointments" and click on "Past."

Cancel your visit by clicking "Cancel" in your upcoming appointment details.