These known issues may affect your experience with Cardinal Print.
| Issue | Workaround |
|---|---|
| CardinalPrint-SU.pkg can't be opened because Apple cannot check it for malicious software. Reason: MacOS 10.15 (Catalina) now requires all vendors get their application signed. This is a new security measure in this version of the operating system. | Right click or ctrl click CardinalPrint-SU.pkg and click Open. This will still bring up a warning but will allow you to open the file instead of only offering a cancel button. This issue will be fixed by the end of November, 2019. You can also print documents by printing from email or uploading them to the Cardinal Print Center. |
| You cannot change the login account when you use the Scan to Cloud button to scan to Box or Google Drive | When you scan to Box or scan to Google Drive using the Scan to Cloud button, be sure to log in using your Stanford Box or Stanford Google account, not a personal account. Currently, you cannot change the account you used on a printer after you have logged in. Canon is working with the software vendor to fix to this, but (as of March 2018) it may take several months to fix. |
| When you scan a document and select the Send to Myself button, the email address that displays is SUNet@devicename rather than your email address. | You must fill out your SU Contact information in StanfordYou to make your email address visible on a Cardinal Print device. To check or update this information:
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| When you use a Mac computer, or a PC that is not Stanford domain-joined, you see an additional pop-up login screen at the beginning of each session. This pop-up appears after you log out of or restart your computer. | If you have a PC, you can have the computer joined to the Stanford domain. Consult your desktop support team to determine whether this is an option. There is no workaround for the Mac computer. |
| When you use Scan to Cloud for the first time, the screen turns black after the scan is completed and you press the Sign Out button. | Push either of the top two buttons on the keypad to the right (Settings/Registration or Energy Saver) to return to the home page. |
