Topics on this Page:
- Mail and Packages in Undergraduate Housing
- Roble Package Center
- Ship-to-School Service Option
- Mail and Packages in Graduate Housing
Mail and Packages in Undergraduate Housing
Important changes to the mail and package delivery policy for undergraduate residences have been implemented. With the intention of resolving on-going issues surrounding the volume and security of mail and package delivery in the residences, R&DE Student Housing, Residential Education, and the Student Services Center (SSC) established the individual Stanford P.O. Box as the authorized, official mailing address for all undergraduates, effective September, 2010.
This program improves the security of your mail and package deliveries and provides you with a consistent address that you can use for all mail and packages throughout your undergraduate career at Stanford, regardless of where you live.
The U.S. Post Office branch (Tel: 650 321-4239) is located next to the Stanford Bookstore. Each student is assigned a U.S. Post Office box number for the purpose of receiving mail and packages.
If you are an incoming freshman or transfer student, you will be able to view your post office box assignment on Axess (under the Personal Info tab) in September, and you will receive your mailbox key at New Student Orientation (NSO).
Please be aware that no U.S. Mail or packages from any delivery service will be delivered to or accepted in undergraduate residences* or by the Housing Front Desks. U.S. Mail and all packages are to be addressed to your individual P.O. Box.
*Row Exception: Students living in Row houses (Upper Row, Lower Row, Clusters 1, 2, or 3/Cowell), are strongly encouraged to follow the directions for the mail and package process above, as the PO Box address is each student’s official Stanford address and should be maintained during their entire undergraduate career. However, Row residents are also able to have mail and packages delivered directly to the Row Houses by addressing mail and packages to the house's street address. Please be reminded that R&DE Student Housing/the University accept no responsibility for packages sent to/delivered at individual residences.
For students interested in using delivery services such as Google Shopping Express, Postmates, etc., please leave your telephone number in the "notes" section of your order. Couriers are prohibited from entering undergraduate residences, so you must meet the driver for delivery. If direct contact is not made to deliver your item, the courier may transfer your item(s) to the Roble Package Center for pick up. You may also opt to have your Google Shopping Express packages delivered directly to the Package Centers by following the information below for Graduate and Undergraduate Housing residents.
Mailing Address
If you are mailing items through the US Postal Service, please address as follows:
Your Name
531 Lasuen Mall
P.O. Box (insert your box number here)
Stanford, CA 94309
- All packages shipped via the U.S. Postal Service will be accepted and held for pick up at the Stanford Post Office as part of your P.O. Box services.
- Note that while the ZIP code for the rest of the campus is 94305, the ZIP code for the Post Office is 94309.
If you are mailing items through UPS, DHL or OnTrac, please address as follows:
Your Name
531 Lasuen Mall
# (insert your P.O. Box number here, but DO NOT write “P.O.Box”)
Stanford, CA 94305 (please note this is a different Zip Code from the Post Office address above)
- All packages sent via UPS, DHL, and OnTrac will be directed to a package receiving center on campus (Roble Package Center).
- Once the package has arrived, you will be notified of its arrival via email or phone call, so please be sure to put your contact information on all packages being shipped and ask friends and family to do the same. Any packages mistakenly addressed to a student residence will be returned to sender.
If you are mailing items through FedEx, please call FedEx Kinko's - Tresidder at 650 723-3132. If you are mailing items through FedEx, please use this address:
HOLD AT: FedEx Kinko's - Tresidder
Attention: STUDENT'S NAME AND EMAIL
459 Lagunita Drive
Stanford, CA 94305
If you are ordering from an online merchant (Amazon, etc.) and you do not know which carrier will be used to ship your items, please use the address below. Carriers will route as needed, but packages may be delayed.
Your Name
531 Lasuen Mall
# (insert your P.O. Box number here, but DO NOT write "P.O. Box")
Stanford, CA 94305 (please note this is a different Zip Code from the Post Office address above)
Please note: UPS and FedEx often partner with the US Postal Service for deliveries through their SurePost and SmartPost services. If you have something being shipped through these services, final delivery is done by the Postal Service to your P.O. Box at the Post Office in White Plaza.
If you are planning to ship items as you move to campus, please keep in mind that it is not possible to receive packages until after you arrive. Therefore, do not send your belongings in advance of your arrival. Packages that arrive before you do will be returned to sender.
Roble Package Center
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Hours:
Location:
Contact Information: roblepackagecenter@stanford.edu (650) 723-8603 |
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It may be easier to ship certain items rather than to bring them with you. If so, be sure to pack all boxes so you do not have difficulty lifting and/or carrying them once they arrive.
Because undergraduate residences and Housing Front Desks do not have the capacity to accept packages for residents, the University has established the Roble Package Center. At this time, this service is only available to residents of undergraduate housing. Students residing in Graduate Housing may receive their packages at their residences. Please see below for details. Packages sent to the Roble Package Center (via UPS, DHL, OnTrac or Google Shopping Express) should be addressed as follows:
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Your Name |
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Delivery |
Once the package has arrived, you will be notified of its arrival via email, so please be sure to put your contact information on all packages being shipped and ask friends and family to do the same. Package delivery personnel will not be given access to the residences, which are secured 24 hours a day. Any packages mistakenly addressed to a student residence will be returned to sender. Please do not ship items before you arrive on campus. Any packages which arrive before you do will be returned. Upon the arrival of your package at the Roble Package Center, UPS or OnTrac website tracking may indicate that the package is "on hold at Menlo Park" or "company was closed on delivery attempt." Please disregard these tracking messages and follow the pickup instructions in the Roble Package Center email. Please note that the Roble Package Center will not accept Google Shopping Express packages outside our regular business hours of Monday - Friday, 3:00 p.m. - 7:00 p.m. |
| Direct Email Notification |
To better serve you as you receive packages at the Roble Package Center, direct email notification from the delivery vendor to the package recipient has been implemented. Direct email notification enhances the delivery vendor’s service level by allowing for earlier alerts to residents confirming package arrival at the Roble Package Center and by providing direct contact. To ensure that you receive Roble Package Center email notifications, please check your Spam folders and mark our emails as "not spam," and add roblepackagecenter@stanford.edu to your contact list. |
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Package Holds |
You also can arrange with your carrier to hold your package at one of its service locations until you arrive. In this case, you will need to arrange your own transportation to pick up the package. If you use UPS, you can request Hold for Pickup service, in which case your package will be delivered to the UPS facility of your choice and held for up to five days, free of charge. UPS will call you when the package arrives. If you use FedEx, you can mark the Hold at FedEx Location box in the Special Handling section of your air way bill and indicate where the shipment should be held. |
Ship-to-School Service Option
To increase the ease and efficiency of moving into residences and shipping packages, Stanford housing has collaborated with our storage vendor, Collegeboxes, to provide Ship-to-School Service. This service provides a cost-effective, convenient, and reliable way to transport your personal belongings and packages, having them delivered directly to your room or apartment at a specific time. Please note that this is a separate process and service from standard package shipping and delivery (outlined above). The University assumes no responsibility for loss of, or damage to, items included in this process. Additionally, contracts with our preferred vendors, Collegeboxes and Door to Door, are entered into by the student and the firm. The University is not a party to these contracts. See Storage Services for more information about this shipping option.
Mail and Packages in Graduate Housing
Residents of Graduate Housing may address mail and packages to their apartment.
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Mail should be addressed to: |
Your Name |
To find your residence address, check Housing Options.
Additionally, residents of Graduate Housing may also utilize the optional services of the Graduate Housing Package Center, located in Escondido Village.
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Package Pickup Hours:
Location: Contact Information: |
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If you wish to utilize the Graduate Package Center, you must register by completing the online registration form, printing and signing the form and submitting it to your Graduate Housing Front Desk, after which you will receive a confirmation email from the Package Center staff which includes your personalized mailing address and mail code. An email will be sent to the recipient of each package received at the Graduate Housing Package Center. Packages sent to the Package Center prior to registering for the service will not be accepted and will be returned to the sender.
If you opt not to use the Graduate Package Center, you can ship packages directly to your residence. These packages should only arrive after you have checked in and received your specific assignment; otherwise they will be returned to sender. If you aren’t home when the mail carrier/shipping company attempts to deliver a package too large to fit in your mailbox or slot, they will leave a slip indicating where and how to pick up the package.
Finally, most departments provide mailboxes for their graduate students. If you do not yet have a permanent campus address, you can have letters, (but usually NOT packages or boxes) sent to your department at:
Your Name
c/o Your Department
Stanford, CA 94305