Lost BlackBerry

What to do when you lose your BlackBerry

You've misplaced your device. You don't know if it's lost or stolen. You need to act quickly and locate it, lock it, ping it, report it missing. If you don't get it back, you might even need to wipe its contents.

Your first steps

Keep your SIM card activated. Don't call your carrier and cancel service yet. First, remote lock your device so that no one else can access its contents.

WIthout cellular service, you could lose access to BlackBerry Protect. You could also lose the ability to message your own device. If an honest person finds it, you want to stay connected. If you know it's been stolen, you may want to track it.

Under some circumstances, you should also refrain from wiping your device immediately for the same reason.

BlackBerry: log in to BlackBerry Protect

BlackBerry Protect enables you to locate your missing BlackBerry on a map, lock it, send a loud ringtone to it, and even remote wipe the device and the microSD card.

To use BlackBerry Protect, you must have already downloaded the app through BlackBerry App World. If you don't have it, you can always wipe your device with Zimbra.