The E-Verify program is a powerful, efficient, and accurate tool for employers to confirm that their employees are work-authorized. USCIS is constantly improving E-Verify to ensure that employers using it receive excellent customer-focused service and the most accurate information.

The results from each of the studies show that the E-Verify users have confidence in the system, find it straightforward to use and appreciate the amount of customer service they receive when using E-Verify.  

Customer Satisfaction Surveys

E-Verify engages the American Customer Satisfaction survey annually to evaluate our customer’s satisfaction with use of E-Verify and our customer service.

• E-Verify Customer Satisfaction Survey^NEW (PDF, 1.83 MB) March 2017
• E-Verify Customer Satisfaction Survey (PDF, 1.65 MB) July 2015
• E-Verify Customer Satisfaction Survey (PDF, 1.29 MB) January 2014
• E-Verify Customer Satisfaction Survey (PDF, 831 KB) January 2013
• E-Verify Customer Satisfaction Survey (PDF, 1.25 MB) September 2011

Findings of the 2013 E-Verify User Survey Report - 2013

In 2013, the research firm Westat conducted a survey of recent E-Verify users to gather information on employers’ opinions and experiences with using the program. The study is part of an ongoing evaluation of E-Verify. The survey sample consisted of 2,819 employers randomly chosen from a list of 76,828 eligible employers in the E-Verify Transaction Database.

Below are the E-Verify User Survey Report, Key Findings, and Recommendation:

• E-Verify 2013 User Survey Report (PDF, 2.17 MB) 2013
• Summary Report: Findings of the E-Verify User Survey Report (PDF, 181 KB) 2013
• Recommendations & USCIS Response Report (PDF, 195 KB) 2013

More Reports

• GAO Report (PDF) December 2010
• DHS Response to GAO-E-Verify Report (PDF, 54 KB)
• The Practices and Opinions of Employers who do not Participate in E-Verify (PDF, 475 KB) December 2010