Accessibility: Paratransit Service

VTA ensures a comparable paratransit service is provided to eligible individuals with disabilities who cannot use conventional public transit service due to their physical, visual or cognitive disabilities. VTA contracts with Outreach, a non-profit social service agency, to manage the service. Read to learn more about paratransit Service, eligibility, and how to apply.

• Eligibility Brochure
• Rider'sGuide
• Paratransit Reasonable Modification​ & Other Information

CONTACTING OUTREACH 

Address and Telephone Numbers
OUTREACH
PO Box 640910
San Jose, CA 95164
 
General Administration, Customer Service, Client Accounts & Eligibility
8:00 AM to 5:00 PM Weekdays (Closed Major Holidays)
Main Office Number: (408) 436-2865
Fax: (408) 382-0470
TTY: for all telephone numbers listed (408) 436-0155
Email: admin@outreach2.org 

The paratransit eligibility application process begins with an informational brochure from OUTREACH: (408) 436-2865 / (408) 436-0155 (TTY) / www.outreach1.org or from VTA: (408) 321-2300 / (408) 321-2330 (TTY)  
 
The paratransit information brochure contains a one-page application to complete and sign. Brochures are available in English,Spanish, Chinese and Vietnamese, and OUTREACH provides language assistance to any individual in need of translation services.
 
All information about the process, materials necessary to apply for eligibility, and notices and determinations concerning eligibility are available in accessible formats upon request.  Formats include, but are not limited to: audio, large print, Braille, electronic files emailed or on computer diskette, and sign language.