- Reporting your mobile device lost or stolen will suspend the ability to use the services.
- Monthly service and features charges will continue to be billed.
- If you report a device "lost," you will be able to reinstate the service immediately if the device is found.
- If you report a device "stolen," you can ask to have the IMEI "Blocked" and cannot have the service restored immediately.
For Stanford University
- If you have MDM, please go to mdm.stanford.edu and either lock the device, wipe all data from the device, or call 5-Help (650-725-4357) option 1.
- If you do not have MDM or direct access to a computer, please call 5-Help (650-725-4357) option 2, option 1. The Stanford University Mobile Support Desk can only suspend the device, not wipe it.
- Suspended lines are still billed at standard service rates.
For Stanford Health Care (SHC)
- Support can only be provided through contacting SHC's Service Desk at 650-723-3333 (available 24/7).
For Stanford Children's Health (SCH)
- Call 650-498-7500 (available 24/7).
- See SCH's smartphone policy.
If a device needs to be replaced, we must have the approval from the Department Contact or STARs before issuing a new device.
