University IT offers several tiers of eACD service to meet the most basic through complex needs of our clients.
A one-time charge includes design and implementation of call vector/call flow, e.g., call flow menus, (custom or generic) holiday, emergency, meeting, and delay announcements; agent telephone set design; agent login ID; and skillset configuration.
eACD
| Service Level | One-time Charge | Monthly |
|---|---|---|
| eACD Standard |
T&M $134/hour In September 2017, this rate will change to $138. |
$800 In September 2017, this rate will change to $820. |
| eACD Enhanced Complexity Level 1 1–2 menus, 2–4 skillsets, 1–10 Virtual Directory Numbers (VDNs) |
$3,800 In September 2017, this rate will change to $3,895. |
$1,100 In September 2017, this rate will change to $1,128. |
| eACD Enhanced Complexity Level 2 3–6 menus, 5–8 skillsets, 11–30 Virtual Directory Numbers (VDNs) |
$6,000 In September 2017, this rate will change to $6,150. |
$1,100 In September 2017, this rate will change to $1,128. |
| eACD Enhanced Complexity Level 3 7+ menus, 9+ skillsets, 31+ Virtual Directory Numbers (VDNs) |
Variable Based on Scope |
$1,100 In September 2017, this rate will change to $1,128. |
| Licenses (one-time charge per unit): | ||
| Agent license (for Avaya phone) |
$1,000 In September 2017, this rate will change to $1,025. |
|
| IP agent license (for non-Avaya phone) |
$1,400 In September 2017, this rate will change to $1,435. |
|
| Supervisor license |
$600 In September 2017, this rate will change to $615. |
|
| Station license to support 2nd number on phone (optional) |
$140 In September 2017, this rate will change to $144. |
|
| Purchase Price | Monthly Lease Price | |
| Equipment | ||
| Phone/Sidecar bundle | $10 | |
