Contact Us
We’re here to help. There are multiple ways to contact BART depending on your needs.
BART Main Line
Phone operators are available at 510-464-6000 from 8:00 am to 6:00 pm from Monday to Friday to help direct your call.
BART Police
Call BART Police Dispatch to report crimes in progress, suspicious activity, or to file a police report.
Download the BART Watch app to discreetly text BART dispatch to report criminal or suspicious activity.
Text BART PD 510-200-0992
Contact Customer Services
Call or write the Complaint and Comment Office
8:00 am to 5:00 pm, Monday - Friday, 24/7 voicemail 510-464-7134
Customer Service
Bay Area Rapid Transit District (BART)
P.O. Box 12688
Oakland, CA 94604-2688
Email us
Send us your email message online at the Comments, Inquiries and Complaints page.
Tweet at us @sfbart
BART responds to customer service inquiries via Twitter Monday - Friday from 9 am to 5 pm.
BART Merch available here
Report a biohazard
You can directly report biohazards found in trains or stations through our "Report a Biohazard" form. Our rapid response biohazard cleaners are here to help.
Trip Planning Assistance
Need help planning a BART trip? Call the BART Transit Information Center.
8:00 am to 6:00 pm, Monday - Friday excluding most holidays
Phone Number:510-465-2278
Email:[email protected]
You can also see the Station Agent for on-site assistance during regular BART hours.
Si desea recibir ayuda para planificar su recorrido en tiempo real, sírvase poner en contacto con el Centro de Información sobre el Transporte de BART llamando al 510-465-2278, de lunes a viernes, de 8:00 a.m. a 6:00 p.m. (cerrado los fines de semana y principales días festivos). Hable con el Agente de la Estación si requiere ayuda durante horas hábiles de BART.
如欲獲得即時協助以規劃行程，請聯絡 BART 的交通資訊中心，電話為 510-465-2278，服務時間是平日上午 8:00 至晚上 6:00（週末及主要假日休息）。在 BART 正常行車時間內，請見站務人員，尋求現場協助
Trip planning tools are also available on the BART homepage and on the official BART app.
Complaints about BART Police
Office of the Independent Police Auditor
510-874-7477
Other Helpful Contacts
TDD (Telecommunications Devices for the Deaf)
510-839-2220
Elevator Availability
510-834-LIFT
or 888 235-3828
Lost & Found
510-464-7090
or visit the Lost and Found page
Graffiti Hotline
510-464-6740
Board of Directors
San Francisco Bay Area Rapid Transit District
P.O. Box 12688
Oakland,CA 94604-2688
(510) 464-6095
[email protected]
Public Records Request
Your request should be specific and should describe the records in detail (including time frame if applicable) to ensure identification of responsive records. Access to District records are regulated by the California Public Records Act.
Public Records Request
c/o District Secretary
San Francisco Bay Area Rapid Transit District
2150 Webster Street, 10th Floor,
Oakland, California 94612
bart.nextrequest.com
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