Industrial Facility Quality Perspectives in Owner Organizations

In this paper, a definition for industrial facility quality and a quality measurement technique are proposed. Owner attitudes toward plant quality
are measured in an exploratory study of 17 industrial facilities. Three subpopulations within owner organizations are identified (Operations, Strategic,
and Project Management) and attitude differences between them are interpreted. Two quality indices based on subjective evaluations are presented which enable the comparison of plants on the basis of summary statistics. The indices are validated based on correlations with an objective representational measure. The implications of these results for owner organizations as well as engineering and construction contractors are discussed.