Software Support

IRT offers software support for end-user computers running Apple MacOS X or Microsoft Windows. This includes the installation, basic configuration, and troubleshooting of the operating system, applications, and administrative tools, with the following caveat/support options:

For the users for whom we are funded to provide full-service support, we provide complete computing support (over the phone, and at the user’s site).  For all other School of Medicine users, we provide support:

• Over the phone at 5-8000
• In person, on-site, if your need is network-related

For issues which aren’t readily solved via one of the above approaches, we will hand off the issue to your departmental IT support staff.  There is additional information and explanation of the above at our How to Get Support page.
           
Currently, not all the Stanford tools work well with the latest versions of MacOS and Windows (MacOS 10.9 and Windows 8), To find out more information about these operating systems, visit:

• The Stanford Mac OS X 10.9 page
• The Stanford Microsoft Windows 8 page

Site Licensed Software

Stanford has many cost-effective means to obtain “site licensed software." Some software packages are available through ESS and others through the bookstore Campus Wide Agreement.

Essential Stanford Software (ESS)

Essential Stanford Software should be installed on your computer. Before you connect to the Stanford network, you will have to install this package of essential software that ensures you can connect to the network, keep your computer's operating system up to date, and protect your data from viruses and malware. ESS also provides information and downloads for other recommended software and utilities. To access resources from ESS, visit ess.stanford.edu.