If Your Go Pass is Lost, Stolen, or Damaged
If your pass is lost, stolen, or damaged, please fill out and submit the Lost/Damaged claim form or Stolen claim form. Even if you don't plan to use your Go Pass, please report your ID and pass as stolen or lost to protect yourself in the event of fraudulent use of your identification and pass.
Stolen passes
If your Go Pass was stolen, we encourage you to report it to our office regardless of whether you plan to replace the stolen pass(es). You may also want to file a police report. Reporting it stolen helps clear your name in the event your pass is used fraudulently.
If your pass was stolen for the first time and you provide a copy of the police report to our office, the replacement cost for the Go Pass is free.
The report must explicitly state that your Go Pass was stolen, and we must have an actual copy of the report, not just the report number. Note that filing a false police report is against the law (Penal Code 148.5).
If your pass was stolen, but you choose not to file a police report or if your report does not list the Go Pass among the items stolen, the replacement cost is $190 for the Go Pass.
If your Go Pass is stolen a second time in the same year, the replacement fee for the Go Pass (with or without a police report) is $380. There are no Go Pass replacements after the second incident.
If your pass was stolen, but you choose not to file a police report, the replacement cost is $190 for the Go Pass.
Lost passes
To replace a pass you've lost, the first-time replacement cost is $190 for the Go Pass.
If you lose your pass twice, the replacement fee is $380 for the Go Pass. There are no Go Pass replacements after the second incident. There are no refunds for passes that are found after being reported lost or stolen.
Damaged passes
If your pass wears with use over time, your ID is damaged, or you replace your ID (e.g., name change), you may return your pass (the Go Pass will need to still be affixed to your Stanford ID) and receive another at no charge for up to two replacements. For a third Go Pass replacement, the fee is $190.
Replacing a damaged pass. If the pass itself has been damaged, a P&TS customer service representative will examine the pass for fraudulent activity, retain or remove it (if it passes inspection), and issue you a new one.
Replacing a GO Pass due to ID replacement. If your Stanford ID has been damaged or replaced, P&TS will accept the damaged or previous ID (with the GO Pass still affixed), and affix a new pass to your new ID. You must forfeit your damaged/previous ID.
Under no circumstances will P&TS accept Go Passes that are no longer affixed to your ID, nor will we accept Go Passes that appear to have been subject to fraudulent activity.