Benefits
Contact Us
When to contact the University HR Service Team
The University HR Service Team is available to assist you with questions about health and retirement benefits provided by Stanford or how to enroll or make changes to your elections.
How to contact the University HR Service Team
Login to MyBenefits to connect with a specialist via:
- Online Request Form
- Live Chat
- Phone
When to contact your plan administrator
Stanford contracts with external organizations, called plan administrators, to provide employees and retirees with a comprehensive benefits program. Contact the plan administrator for specific information about your benefits covered under that plan, including:
- What’s covered
- How a plan works
- Where to find providers
- How to file a claim
- Claims payments
- Paying contributions or COBRA premium
If you still can’t find what you’re looking for, contact the University HR Service Team. Stanford Benefits phone numbers are featured in bold in the menu below
Medical
Stanford Healthcare Alliance Plan
855-345-SHCA (7422)
Kaiser Permanente
800-464-4000
Mail-Order Prescription Service:
800-464-4000
877-741-4648
Mobile Clinic Appointments
All Blue Shield Plans
800-873-3605
Mail-Order Prescription Service:
866-346-7200
Blue Shield Health Advocate Nurse
866-596-7557
Health Net HMO
800-522-0088
Mail-Order Prescription Service:
888-624-1139
United Healthcare
800-624-8822
Mail-Order Prescription Service:
800-562-6223
Vita Administration Company
(Direct Pay Administrator - Leave Billing & COBRA)
800-424-3052
Flexible Spending Accounts
(See section below)
Health Savings Account (HSA)
HealthEquity
877-857-6810
University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Press option 9
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST
Dental
Delta Dental
888-335-8227
University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Press option 9
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST
Vision
Vision Service Plan (VSP)
800-877-7195
University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Press option 9
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST
Life & Disability
CNA Insurance Company
(Long-Term Care)
Contact for Active Employees and Retirees
(Password: stanfordgltc)
800-528-4582
(5 a.m. - 3 p.m. ET)
The Hartford – Claims Units
(Business Travel Accident Insurance)
P.O. Box 14299
Lexington, KY 40512-4299
888-563-1124
Fax: 866-954-2621
Liberty Mutual
(Short- and Long-Term Disability)
Disabilities starting January 1, 2008
(Claimant Service ID: stanford)
800-896-9375
Unum
(Short- and Long-Term Disability)
Disabilities occurring before January 1, 2008
866-705-7811
Prudential Insurance Company of America
(Life Insurance/AD&D)
888-257-0412 Customer Service
800-524-0542 (Death Benefit Claims)
University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Press option 9
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST
Retirement
Stanford Contributory Retirement Plan (SCRP)
Local: 650-736-2985
Toll-free: 888-793-8733
Press option 3
Stanford Retirement Annuity Plan (SRAP)
Local: 650-736-2985
Toll-free: 877-905-2985
Press option 3
TDD: 800-364-6164
Stanford Retirement Manager
888-793-8733
TIAA-CREF
800-842-2776
Frozen Accounts:
Prudential
800-458-6333
Investment Counselors
To schedule appointments
Vanguard
800-662-0106 x14500
TIAA-CREF
866-843-5640
Fidelity
800-642-7131
Spanish: 877-297-3017
Contact Us Online
Submit a Question About Retirement
Flexible Spending Accounts (FSA)
Health Care Spending Account (HCSA),
Dependent Day Care Spending Account (DCSA):
For 2014 and 2015 Claims:
Benesyst (a TASC company)
Customer Service 855-842-4913
Monday- Friday
8:00 a.m.- 5:00 p.m., all time zones
Fax 877-233-5217
WorkLife Office
Stanford Benefits, WorkLife
Local: 650-736-2985
Toll-Free: 877-905-2985
Press option 6
Hours: Monday to Friday,
7 a.m. to 5 p.m. PST
Contact Us Online
Tuition & Training Programs
Staff Training Assistance Program (STAP)
Local: 650-736-2985
Toll-Free: 877-905-2985
Press option 5
Staff Tuition Reimbursement Program (STRP)
Local: 650-736-2985
Toll-Free: 877-905-2985
Press option 5
Tuition Grant Program (TGP)
Local: 650-736-2985
Toll-Free: 877-905-2985
Press option 5
Other Contacts
Stanford Contacts
BeWell@Stanford
650-721-2984
Faculty & Staff Help Center
650-723-4577
Health Improvement Program (HIP)
650-723-9649
ID Card Office
650-498-2273
Payroll Office
650-723-2259
Risk Management (Business Travel Accident & Workers' Compensation)
External Contacts
Health Insurance Counseling and Advocacy Program (HICAP)
(800) 434-0222
Medicare
(800) 633-4227
Social Security
(800) 772-1213
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