Help & Contacts

VTA Information Service Representatives can answer your questions about routes, schedules and fares, mail you schedules, provide ride-sharing information, regional transit news, or prepare a personalized trip plan.

VTA's menu driven automated phone system will give you fast schedule information 24 hours a day, seven days a week. Information Service Representatives are available during regular hours of operation if you would like additional assistance.

Customer Service: 408-321-2300
Toll Areas (650 and South County) (800) 894-9908
Hearing Impaired (TTY only) (408) 321-2330
Email: customer.service@vta.org
Fax: (408)321-7535
Online: Customer Comment Form

VTA Customer Service Call Center Hours of Operation
Weekdays: 6:00 am - 7:00 pm
Saturday/Holidays: 7:30 am - 4:00 pm
**Closed Sundays, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

VTA First Street Headquarters and Downtown Customer Service Center

The First Street Headquarters and Downtown Customer Service Center offer the same services that are available through the telephone information center. In addition, you may purchase Clipper Products, inquire about Lost & Found items, pick up maps and schedules or apply for a Regional Transit Connection Discount Card (RTC).

Locations and hours of operation:

First Street Headquarters
3331 North First Street and River Oaks (Bldg. B - Lobby)
8 am - 4:30 pm Monday - Friday
**Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

Downtown Customer Service Center
55-A West Santa Clara Street San Jose, CA 95113
9 am - 6:00 pm Monday - Friday​
**Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

Title VI
Mailing List

"511" (Regional Transportation Information)
www.511.org

Public Entity Claim Form
Claim Form

To advertise on VTA Bus and Light Rail Vehicles please contact:
Lamar Transit Advertising
Cheri Thornley
1735 N. First St. Suite 265 l San Jose, CA 95112
Ph. 408-966-8749  I Fax 408-437-8894 
www.lamar.com/bayarea  

Other Contact Infomation:

Patrick Griffin - Customer Service Manager
patrick.griffin@vta.org
(408) 321-7506

Bernice Alaniz - Deputy Director of Communications and Customer Relations
bernice.alaniz@vta.org
(408) 321-7539

Greta Helm – Marketing Director
greta.helm@vta.org
(408) 321-5742

Nuria Fernandez - General Manager/Chief Executive Officer
general.manager@vta.org
(408) 321-5559

Michael Hursh – Chief Operating Officer
michael.hursh@vta.org
(408) 321-7005

Carolyn Gonot – Director of SVRT Program
carolyn.gonot@vta.org
(408) 942-6105

John Ristow – Director of Planning and Program Development
john.ristow@vta.org
(408) 321-5713

Mark Robinson – Director of Engineering and Construction
mark.robinson@vta.org
(408) 321-5662

Joseph Smith – Chief Financial Officer
joseph.smith@vta.org
(408) 321-5984

Bill Lopez – Director of Business Services
bill.lopez@vta.org
(408) 321-4148

Gary Miskell – Chief Information Officer
gary.miskell@vta.org
(408) 321-7009

Jim Lawson – Executive Policy Advisor and Director of Public Affairs
jim.lawson@vta.org
(408) 321-5516

Sandra Weymouth – Acting Chief of Staff
sandra.weymouth@vta.org
(408) 321-7531

Elaine Baltao – Board Secretary
elaine.baltao@vta.org
(408) 321-5680

George Tacke – Levi's Stadium and Special Events Manager
george.tacke@vta.org
(408) 321-7027​

Robert Fabela – General Counsel
(408) 321-5550