Utilities Publications

Names and contact info for companies that customers can hire to come test their backflow prevention devices to be sure they meet all requirements

Downloadable application for the Utilities Department's Rate Assistance Program, which offers rate reductions for customers with proven financial and/or medical need.

EM&V for energy efficiency programs

This is the pdf version of the updated Utilities at a Glance brochure that gives a general overview of the City's various utility operations (electric, gas, water, wastewater and refuse/recycling) and some basic resource usage and contact information.

Flyer detailing the PG&E project (Sept. 2012-July 2013) along Miranda Avenue and the Foothill Expressway to replace their major gas transmission pipeline #109.

University Ave beautification project. Project overview and goals along with map. Public Works department project.

Most recent report on Utilities Department activities

Google Map, annotated by PG&E, to indicate the areas where day work vs. night work will be going on during the Line #109 replacement project along Miranda Avenue/Foothill Expressway/Junipero Serra Blvd.

A copy of the notice letter distributed by PG&E in July to nearby residents and businesses describing their upcoming project and publicizing their Open House held on July 31, 2012 for all interested parties. This notice was also sent to all Palo Alto Neighborhoods groups.

Maps identifying locations of trees requiring trimming or removal to allow installation of new segments of PG&E's gas transmission pipeline #109.

Spreadsheet description of trees, shrubbery and other vegetation requiring trimming or removal required to allow the installation of several new segments of the PG&E gas transmission pipeline #109 along Miranda Ave. and the Foothill Expressway.

Utilities Department Strategic Plan; included in Council Memo 1880. Passed July 18, 2011

Letter distributed to affected Palo Alto Utilities customers about PG&E's pipeline replacement project.

Fillable PDF form - Bank Draft Authorization Application

Map for gas leak walking survey showing the portions of the City to be surveyed between April and November 2011.

Standard schematic for Reduced Pressure Assemby for Backflow Prevention Devices

Who to call to avoid accidentally damaging underground utilities.

This document is provided as a guide to assist customers with the process of installing a required backflow prevention device on their water main.

Handy brochure outlining how to use the Building Department's automated system for scheduling inspection appointments.

A guide provided by Santa Clara County to inform private well owners of their rights and obligations, including backflow prevention.

To assist customers who have to install a backflow prevention device on their water main, this building department permit application is being provided.

To assist customers who have to install a backflow prevention device on their water main, the Fire Service Permit Application is hereby provided.

Update to Council and Community on Utilities Department Achievements and Initiatives for 2010

This online form is for customers to use in reporting the test results for their backflow prevention devices.

This Sewer System Management Plan (SSMP) describes the City of Palo Alto’s wastewater collection system management activities. The purpose of these activities is to: 1. Maintain and improve the condition of the collection system infrastructure, 2. Control infiltration/inflow (I/I) and provide appropriate sewer capacity, and to 3. Minimize the number and impact of sanitary sewer overflows (SSOs) that occur.

Keeping Palo Alto Green.

The City of Palo Alto's Urban Management Plan.

Each month a series of important announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month.

New and improved version of our "everything you should know about gas safety but didn't even realize you should ask!" brochure. A must-read.

it's not secret - cutting back on outdoor water use tips

good news! no rate increases

planning a party? find out how to plan a zero waste party!

Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of June 2014.

Keep your water bill under control by eliminating these costly leaks.

You are part of our team! Read Jorge Silva's perspective on handling FOG

Where does your water go beyond the drain?

Keep your water bill under control by eliminating these costly leaks.

Check out the upcoming free workshops available to you this summer on topics including solar energy, landscape improvements and creating a "net zero" energy household.

Be sure the chemicals in your pool don't pollute our Bay and kill local plants and animals. Get the lowdown on proper pool drainage.

latest what, when and where of recycling---check it out!

Copy of announcements appearing on this month's utilities bills.

Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of April 2014.

Find out how composting can help save water!

Insert for commercial customers with a list of important websites related to earth day and staying green.

Info about Camp Palo Alto for preschoolers

Learn more about summer camps offered this summer through CSD

Learn how to control pests in a safe way by attending workshops

Useful websites for residents on rebates and being green for earth day

Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of March 2014.

Part of our ongoing Keep Calm campaign, this newest insert reminds our customers to easy ways to save water regardless of drought conditions or no drought conditions.

Info on CPAU second annual great race for saving water.

get more info on our sustainable gardening workshops and dates

Part of our ongoing Keep Calm campaign, this newest insert reminds our customers to easy ways to save water regardless of drought conditions or no drought conditions.

Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of February 2014.

Find out how your business can increase it's bottom line with utility rebates offered to small business.

Get rebates on green roofs, rain barrels, cisterns and permeable paving

LED discount coupon.

Zero Waste events that make recycling easy.

News items printed on this month's bills.

Find out about the rebate programs UTL offers to small biz for water and energy efficiency

The Palo Alto Fire Department is launching the spot the box campaign. These "boxes" are life-saving automated external defibrillators (AEDS). Spot the AED box and help save lives.

Be a home safety detective by using this checklist to makes sure your home is utility safe.

Find out how to stop receiving junk mail.

How your business can win accolades for being a green business leader in 2014.

Follow the URL to find out how your business can increase it's bottom line with utility rebates offered to small business.

Safety Tips for emergency situations during winter storms, including best ways to prepare and how to respond to power outages.

Learn more about the residential energy assistance program offered by utilities

Learn more about the new improvements and hours at the Household Hazardous Waste Station

Get the latest announcements about your utilities and other activities around town!

Season' Greetings from the Utilities Electric Substation Crew, along with tips for staying safe during storms.

October is public power and natural gas month. City of Palo Alto Utilities has empowered the people for over 100 years.

Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of November 2013.

Deck the halls with less waste this year. Get tips on how to reduce waste at work.

Think before you pour- all pipes lead to the bay. Raw sewage can enter storm drains, creeks and the Bay, and harm wildlife.

Learn more about our solar rebates

Help your neighbors pay their utility bills during a crisis.

Help us keep your streets clean and gutters free of rain during street sweeping times.

Purchasing and wrapping holiday presents the sustainable way!

Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of October 2013.

October is public power and natural gas month. City of Palo Alto Utilities has empowered the people for over 100 years.

Don't let good food go to waste. Learn how to create delicious meals and reduce your food waste by attending workshops offered by zerowaste.

Friends of the library book sale

Palo Alto water makes an amazing journey to get to your tap. Learn about rebates and ways to save.

Starting November 1, 2013 Palo Alto establishments will ban single-use plastic checkout bags.

Infographic of PWD street improvement projects.

Toilet or sink backing up? Call the City FIRST! (650) 496-6995

Don't let good food go to waste. Find out how to reduce, recycle and compost your food waste.

Learn more about the energy rebates we offer.

Clear meter access is the law. If you can't easily spot your meters, neither can we.

See your business in a new light! Get a free energy survey and instant rebates based on recommendations for your business before Dec 31, 2013.

Old pills piling up? Learn how to safely dispose of old medicines the safe and environmentally correct way.

Safety Tips for emergency situations during winter storms, including best ways to prepare and how to respond to power outages.

Join the Firefighters for a pancake breakfast. Fire prevention week is Oct. 6-12

Residential energy and water rebate and efficiency program brochure

Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of September 2013.

Get the latest announcements about your utilities and other activities around town!

Got bugs? Get rid of them using less toxic pest control methods available at all the places on this handy list of local garden suppliers.

Confused on where recycling needs to go? Find out!

Each month a series of important announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month.

How your business can win accolades for being a green business leader in 2014.

Find out why water rates have increased.

Get the latest news about this multi-year project to expand and improve our emergency water supply system.

Details about what residents can do to control their water bills.

Find out why water rates have increased.

Can you complete our new crossword puzzle?

Information on local events and announcements for July 2013.

Infographic poster about July 2013 rate changes, focusing on water rate increase and targeted to commercial customers.

Monthly announcements on utilities bill

Clear meter access is the law. If you can't easily spot your meters, neither can we.

Where did Palo Alto get its electric supplies in 2012? Find out here.

Trees and power lines can coexist. Find out if you are eligible for the Right Tree Right Place Program

Your monthly crossword for June 2013!

A copy of the announcements of important information and events that appears on the monthly utilities bill.

Find out how to get rid of pests the safe and sustainable way!

Find out the costs to purchase and operate LED, CFL and incandescent lighting.

Get rebates on green roofs, rain barrels, cisterns and permeable paving

Be safe with natural gas!

Your monthly crossword for May 2013!

Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of April 2013.

Be proud of your power!

Buy and sell here!

Avoid hitting utility lines by calling 811.

Get rebates for upgrading your equipment.

What do you know about electricity?

Find out what's going on at Foothills Park

Find out how to contact the police through Facebook and Twitter

Make your landscape lovely and low-water using

Find out what's happening!

Where do you safely get rid of that waste? Find out here.

Find out how to garden in a beautifully sustainable way.

Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of March 2013.

Fix your water leaks and lower your bills!

Find out how your business can save on water use (and your utilities bill!)

Find out how to help the earth in our 5k Great Race for Water and Sustainability Index Curve. Don't forget the Crossword Puzzle!

Find out how to lead your community in reducing waste

These important announcements appear on the front of this month's utilities bill.

Make sure your business avoids wasting electricity by managing your plug loads.

Find the best ways for your business to save on energy

Dispose of your medications the right way to keep our bay clean

Reduce your electric use by avoiding vampire waste

Call 811 BEFORE you dig in your yard!

Can you complete our new crossword puzzle?

Find out more about our residential efficiency programs

Let us know if you are interested in any assistance or rebates!

Let us know if you are interested in any of our programs!

How can you help to keep our water supplies safe?

What should you put in which can?

Residential energy and water rebate and efficiency program brochure

Businesses: Here is your 2013 calendar--resolve to save!

Your utility is here to help businesses get into focus and save!

View the messages that are printed on this month's Utilities bills for important announcements about your utilities and local community events.

Get money back when purchasing efficient appliances for your home.

How your business can win accolades for being a green business leader in 2013.

Get savings for letting us install LED case lighting, new motors and other efficiency measures for your business's cooling units.

Save on natural gas bills by installing a solar water heating system

Season's Greetings from the CPAU Electric Substation Crew, reminding you what to do if the power goes out. Free "important contacts" magnet available by calling.

Be prepared for bad winter weather and the power outages that can come with it. After reading, keep this checklist handy as a reference.

Monthly announcements appearing on the Utilities bill. Lots of good info!

Get your free LED holiday lights! Exchange a working strand of incandescent lights for LEDs at Palo Alto Hardware or Peninsula Hardware.

Find out how your business can be a green leader!

Your online utility bill payment and information source just got better!

Help your neighbors pay their utility bills during a crisis.

How your small business can win the race and save the green!

Help us keep your streets clean and gutters free of rain during street sweeping times.

A great recipe for roast turkey and tips to keep your sewer lines free of grease and clogs while cooking.

Operations Field Supervisor Jorge Silva reminds everyone that keeping sewers clear is a team effort. Avoid clogging toilets and sinks with materials that should go in the trash.

How can a business reduce its energy use and utilities bill?

What you can do to help ensure your utility meters are read quickly and efficiently

Purchasing and wrapping holiday presents the sustainable way!

Information you need when preparing to vote in November

Reduce your natural gas bills with these tips

Keep your water bill under control by eliminating these costly leaks.

Businesses: Get a ZERO interest loan from the Utilities Department for installing electric efficiency measures!

Get a zero interest loan for adding electric efficiency to your business!

Make your garden a California one!

Black out this BINGO card to show how green you are!

Avoid waste by bringing your own bag whenever you shop

Businesses--get your free shower heads, faucet aerators, vending and cooling misers and pre-rinse spray valves here!

Recycle your old medications the safe and environmentally correct way!

Be prepared for that next storm. Get tips and advice.

During the month of September, Palo Alto residents can license their dogs with no citations, late fees or penalties. After this period, owners of unlicensed dogs are subject to late fees and/or citations.

Find out more about the recent rate changes that affect businesses.

Find out more ways that CPAU can help your business reduce utility bills.

Reduce your utility bill and stay comfortable this summer.

Everything you need to know about what constitutes household hazardous waste and how to get rid of it.

Important news; your natural gas prices and rates have gone up. Find out the good news behind the rate increases.

Information on the refuse rate increase. Our refuse rates don't just pay for garbage. Find out more about the other services these rates pay for.

Find out why water rates have increased and how you can take control of your water bill with rebates and other money saving programs.

Let us help you improve your bottom line with our energy and water efficiency programs

Find out what was in your water during 2011.

Ants and insects taking over your home? Find out how to control them sustainably.

Where did Palo Alto get its electric supplies in 2011? Find out here.

Our own employees talk about working on the Water Supply project.

The top 5 ways you can reduce your energy use and utility bill, while comparing higher on the Home Energy Reports!

Timelines and schedules for the water reliability supply project.

Do you know what to do with a sewer blockage? Find out here.

2014 Technical Reference Manual

Technical Reference Manual Spreadsheets

Ten key retrocommissioning skills - introduction powerpoint

skill 1: Benchmarking and utility analysis ppt

Skill 10: control competency

skill 2: the ability to scope a building ppt

skill 3: familiarity with fundamental principles

skill 4: understanding the system concept

Skill 5: Trending and data logging

Skill 6: Functional testing

Skill 7: Data analysis

Skill 8: Energy calculations

Skill 9: Payback and ROI analysis

overview of ECO autogrid

Development services strategic plan powerpoint presentation

drought update powerpoint presentation

new meterlinks program powerpoint presentation

Business New Construction Program powerpoint presentation

Presentation on retrofitting buildings to make them operate to maximize energy efficiency.

Presentation on Rates at Facility Managers Meeting--June 2013

Esource Consulting specialist Spencer Sator gives an overview of new efficiency technologies for large commercial applications that will make a big difference.

Esource Consulting specialist Spencer Sator gives an overview of new efficiency technologies for large commercial applications that will make a big difference.

Presentation by Karla Dailey about the Demand Response Program available to large commercial customers

An overview of the many rebate programs and services available from CPAU for our larger commercial customers.

Case Study of Hospitality Program successes in helping Palo Alto Housing Corporation save money

How to make your building carbon neutral and make money

Discussion of the proposed plan to move the electric utility to a carbon neutral portfolio.

Energy efficiency project at a new data center at HP

The planning process in Palo Alto explained.

Utility rate changes affecting businesses for FY 2013

Demand Response Program for 2012

Presentation on Space System Loral at the March 2012 Facility Manager Meeting

Water Supply and Conservation Requirements in a Dry Year; 2012

Facility Manager Building Commissioning

Energy Efficiency in California

Facility Manager Meeting, Feed in Tariff Presentation

Facility Manager Meeting - Laboratory Energy Efficiency Program

Facility Manager Meeting - My Utilities Account

Facility Manager - Waste Reduction

Facility Manager - Water Demand Management

Electric efficiency no interest loan application for businesses

Information for the no interest electric efficiency loan program

PowerPoint presentation from talk given by Graham Parker (Senior Staff Engineer, Pacific Northwest National Lab--DOE) to the Utilities Key Account Facilities Managers Group on new and emerging technologies

Presentation on proposed electric, gas, water and wastewater rate changes effective July 1, 2011.

Presentation outlining new efficiency improvement programs and incentives for large commercial customers.

Palo Alto Research Center Sustainability

Information from the Bay Area Air Quality Management District on Boiler Requirements

Presentations on PaloAltoGreen, Zero Interest Loan Program, and Demand Response

Presentation on PARC (Stanford Palo Alto Research Center)

Fiber Optic Program Brochure

This is a copy of the presentation slides from the workshop offered by Utilities Marketing Services to our commercial customers on LEED certification. These slides are meant to be used by customers who attended this workshop and not the general public.

Reduce energy in data centers

LED Updates from Esource

Managing office plug load energy use

Walk Through Energy Audit for Businesses

Guidebook for the PLUG-In Incentive Program

Checklist of required supporting documentation

Project data form for PLUG-In Incentive reservation

Form for PLUG-In Incentive Reservation

Description of cogeneration system for PLUG-In Incentive

A sample of Palo Alto business customers were surveyed by telephone by RKS Research and Consulting as part of a statewide customer satisfaction survey conducted by California Municipal Utilities Association (CMUA).

A calendar listing the meter-reader routes for each day.

Request new residential utilities service

Explains the reasons for and process involved with the Customers Read Your Own Meter program

Form needed to suspend natural gas service

Underground electric line replacement, Hewlett subdivision

Utilities department website links and contact information for new customers.

Sample of a utilities' bill

Request for Commercial Utilities Service

Form to request temporary utilities service and explain who will pay for the service.

Form to transfer utility service back to the owner once a tenant leaves.

Add or remove an authorized user to your account i.e. Spouse, Child, Caretaker, Roommate and even Personal Assistant.

Complete form when moving out of a utility service account (address).

The full schedule for completion of the multiple reservoir and well rehabilitations as part of the Utilities Emergency Water Storage and Supply Project.

El Camino Park Project Three Week Look Ahead Chart; Job 116

Mayfield Reservoir Project Three Week Look Ahead Chart; Project 119

Three Week Look Ahead Schedule for the City Well Rehabilitation Project, Project 117

Mayfield Pump Station Construction Schedule

Signs for well construction as a part of the water emergency reservoir project

El Camino Park Project Sign

Before construction at Mayfield Well

Mayfield Well before construction

Mayfield well before construction

Mayfield well before construction

Mayfield Well During Construction

Mayfield well during construction

Invitation to Groundbreaking Ceremony at El Camino Park on October 17

This artist's rendering shows the planned El Camino Park Reservoir, part of the Emergency Water Storage and Supply Project.

An artist's depiction of the planned rehabilitation of the Mayfield Reservoir as part of the Emergency Water Storage and Supply Project.

Draft EIR for Emergency Water Supply and Storage Project

Draft EIR Presentation 11-29-2006

Residential Solar Workshop on Peninsula SunShares program April 25, 2015

Achievements for electric, gas, and water conservation and energy efficiency programs during Fiscal Year 2012

This is appendix E to the UMS EE RFP for 3rd party vendors to use for their proposals.

Presentation made as part of Development Center Building Safety Month series highlighting all the ways the Utilities Department makes it easy to improve efficiency.

Application for the CPAU Innovation Program

Photos from the Great Race for Saving Water -2013

Flyer promoting race that also has home water saving tips and contact information for residential water efficiency programs, rebates, etc.

Evaluation of Program savings for fiscal year ended June 30, 2012

Public Works Department's Initiatives for Carbon Reduction--Earth Day 2013 report

A booklet with sections describing Utilities programs and activities in the areas of carbon neutral electricity, efficiency programs and services and technology innovation

How to keep your irrigation system maintained

Walk through evaluation of your irrigation system

Inspiration and ideas for ecological yard design

Ad insert pointing out that while April 22, 2013 is the official Earth Day, that every day there are actions you can take to help the planet.

Energy Efficiency in the Public Power Sector: A Status Report; March 2013

Lyrics for popular "carbon neutral rap" featured in a video at https://vimeo.com/61055308

Bill insert and flyer describing the April 27, 2013 Great Race to Save Water cosponsored by the City of Palo Alto Utilities and the Tuolumne River Trust.

Recommended updated energy efficiency goals for 2014 to 2023

Vampire Load Fyler

Criteria under which your innovation application will be evaluated by CPAU.

Alternatives to lawn in the yard--tips and resources.

Classes on water conservation available around the Bay Area in Fall 2012.

Announcement that applications are now being accepted for this program to support innovative concepts and products that could benefit the City Utilities department and its customers.

How to pick out the best plants and irrigation equipment for different gardens!

Overview of plant selection techniques for an ecologically sound garden

Find out how the washing machine rebate program has performed.

Green Light Film Festival Poster

Workshops on energy and water efficiency for summer 2011

Gas Utility Long-Term Plan (GULP) as reapproved in 2011

Electric Utility Supply Plan

Slow the Flow Conference Agenda--April 24, 2010

Finalists for April 15 Greenlight Festival

Map of Civic Center area LED street light locations (4/2010)

Map of LED street lights in the Midtown area (4-2010)

Potential and Goals for Electric Programs, FY 2010

Graphic portion only from Greenlight Film Festival 2010 poster for use on web and in additional promotion.

LED/Induction Streetlight Pilot Presentation

Tips and information on how to remove your lawn to use less water.

Map showing area around City Hall being included in the pilot LED Streetlighting project.

This map shows the area around Colorado and Amarillo streets that are part of our pilot LED streetlight demonstration project.

Summary of Palo Alto Recycled Water Ordinance Requirements

Ordinance outlining the requirements of the City of Palo Alto's Recycled Water program.

Poster of the geoexchange heat pump in the Palo Alto Children's Library.

Growing a Healthy Garden to Manage Pests Naturally

Landscape Techniques for Pest Reduction

Landscaping for Storm Water Treatment

Water Heater Bill Insert

Catalog of energy efficiency rebates available for Palo Alto businesses through the Commercial Advantage Program

Custom Rebate Specifications

A description of the Commercial Advantage Program for commercial and industrial customers, including an application for the incentives offered.

Energy efficiency program for labs in Palo Alto

Catalog of efficiency rebates for businesses

Cool miser free installation for business efficiency

Find out how your business can save energy and reduce your utility bills by getting a free lighting audit and assistance in upgrading your fixtures!

Rebate application for customers and design team

Efficiency program flyer for hotels and commercial kitchens.

Rebates for energy efficient equipment at commercial kitchens and restaurants.

Energy efficiency implementation for commercial and industrial customers

Services offered at no cost to qualifying City of Palo Alto Utilities large commercial and industrial customers.

Table of Rebate Amounts for Business New Construction Program

demonstration garden, demo garden slide show

Savings through efficient appliances-EcoHome Poster

EcoHome Poster for Heating, Ventilating and Air Conditioning (HVAC) savings

Insulation used in the EcoHome

Introduction to Savings in the EcoHome

Lighting measures used in the EcoHome

PV modules used in the EcoHome

Poster summarizing the savings achieved by the three example families n the EcoHome posters.

Water saving measures used in the EcoHome

Informational Sign on the EcoHome

Information about the EcoHome Demonstration project

Planning Department information for a person installing an EV Charger

Planning department submittal request for an EV Charging Station

Impact on the bill from EV charging and Time of Use rates

Find out new ways to enhance your sustainability!

"NEW" Pool Products Eligible for Rebates - 2013 CPAU Variable-Speed Pump Motor Eligibility List - Must be a variable-speed motor of equal or lesser HP than the HP of the existing pump and motor (if retrofit applicable)

Program to deliver direct install of efficiency measures to multi-family dwellings (SBW contractor).

How to decide what type of hot water heater to purchase and install in your home.

Report on energy efficiency potential in Palo Alto

Equipment that qualifies for the Smart Energy program

Comparison of lighting costs and energy use for different types of residential lamps

New Construction Incentive for Residents

"NEW" Pool Products Eligible for Rebates - 2012 Variable-Speed Controller Eligibility List - A variable-speed controller must be purchased along with a variable-speed pool pump and motor in order to qualify for the rebate.

Description of assistance programs available for lower income customers. Also refers to various community programs that can provide additional help.

Rebates for appliances from the City, State and Federal governments.

Refrigerator Recycling report for Palo Alto in 2010

Home Energy Report Welcome Insert

Home Energy Report Welcome Insert

Check on your appliance's energy use by checking out a "Kill-a-Watt" meter from local libraries.

A flyer outlining what parents and kids can do to reduce winter heating costs---meant as a link from CPAU's banner ad on the "Up to us" website.

Information from the California Urban Water Conservation Council reviewing the impact of installing weather based irrigation control systems

Programs to help you pay your utility bills.

Energy Saving Tips

Draft document to be presented for Council adoption as part of the solar CLEAN (Feed-in-Tariff) program.

Program handbook for the Palo Alto CLEAN (feed-in-tariff) renewable energy program

For 2015 version of new solar CLEAN (feed-in tariff) program.

Materials for companies and customers to review in evaluating their interest in applying for the CLEAN (feed-in-tariff) program.

List of Interested Solar CLEAN Installers

Applicable to proposed new solar CLEAN (feed-in-tariff) program.

Interconnection agreement between customer and City of Palo Alto Utilities for CLEAN program.

Shows the city limits to which the CLEAN program applies.

As part of the CLEAN program documents, this map gives an idea of rooftop locations for consideration.

Overview of CLEAN (feed-in-tariff) in Palo Alto.

Map of locations for work on project to install fiber cable duct to 18 school district facilities

Chart of dates when various schools will have fiber optic cable line ducts installed on nearby utility poles

Supplementary application---to go with Commercial Advantage Program application---for businesses who want a rebate for removing non-virtualized servers.

Information on Commercial Fiber Services

Commercial Fiber Fees

Letter sent to all Palo Alto Green program participants to update them on current status and pending changes.

PAG By Neighborhood

Provide the customer's name, installation address, CPAU electric service account number, mailing address, inverter model number, PV system size and contact phone and email on the agreement, sign and return to CPAU. After the Agreement is signed by the City, CPAU will return it to the customer.

net energy metering and interconnection agreement for aggregation

SB1 Report, PV Report; 2011 PV Installations

Photovoltaic Permit Inspection Checklist

Guidebook for participants in PV Partners photovoltaic installation rebate program

Disclosure form for residential solar projects who are participating in the PV Partners rebate program.

Presentation to a workshop on May 17, 2014 giving homeowners basic information on installing a solar electric or PV system.

Recognition for the highly streamlined solar PV permitting process the City has now instituted.

Checklist for commercial Photovoltaic Permits.

Checklist for permitting your commercial PV system

Checklist for submitting a permit for a residential PV system (non-expedited).

Requirements for residential Photovoltaic (solar electric) Permits.

Solar Electric Power Association report ranks City of Palo Alto #7 in the nation in terms of rate of photovoltaic (PV) solar systems installed.

City of Palo Alto specific amendments to the State Fire Marshall code for PV system installation

How to go about getting your Palo Alto solar electric (PV) system permitted and rebated.

For the residential PV installation and permitting expedited process, download this package

A description of how the net metering billing system works for customers who install a photovoltaic system.

Checklist for residents prior to installing PV systems.

Information and checklist for use in preparing for an inspection of a commercial photovoltaic (PV) installation

Disclosure agreement for non-residential solar projects participating in the PV Partners rebate program.

Feed in Tariff FAQ

Net Surplus Energy Election form for customers who are PV energy generators

Information for use in Power Clerk Application for customers involved in our PV Partners solar electric program.

Notification letter to PV customer generators about requirement to elect how surplus will be treated

Application for Performance Based Solar Electric Rebate, for projects greater than or equal to 30kW.

Standard application for PV Partners Rebate (less than 30 kW)

Frequently asked questions about the Utilities Department's program to offer rebates for new photovoltaic (PV) systems

Amended version of California State Fire Marshall's guidelines for photovoltaic (PV) installations.

The Solar Electric Power Association (SEPA) has placed the City of Palo Alto's PV Partners' program in the top 10 of programs nationwide for several categories

CPAU Solar Water Heating Program Handbook V8

Contractors eligible to assist customers with the City of Palo Alto Solar Water Heating Rebate Program

Solar Water Heating Program Incentive Claim Form for Businesses

Solar Water Heating Rebate Reservation Request for Businesses

CPAU Solar Water Heating Program (SWHP) Contractor Participation Application

CPAU Solar Water Heating Program (SWHP) Project Cost Summary

CPAU Solar Water Heating Program (SWH) Residential Incentive Claim Form

Solar Water Heating for homeowners; SWH basics, solar, SWH

Case study of a family that installed a solar water heating system

Comparison of different types of solar water heating systems

Solar Water Heating System Design & Installation

Solar Water Heating Workshop Overview Presentation

Solar Water Heating installation inspection checklist

Information on the Solar Investment Tax Credit

Diagrams of a Solar Water Heating System

Solar Water Heating Workshop presentation by CALSEIA

CPAU Solar Water Heating Program (SWH) Application

CPAU Solar Water Heating Program (SWH) Installation Checklist

CPAU Solar Water Heating Program (SWHP) Project Cost Affidavit

CPAU Solar Water Heating Program (SWHP) Step-by-Step Application Process

Infrastructure access information provided to Google

Construction information provided to Google

GIS Shape and Data Files for Google Fiber Project

The LEED certification and other big achievements by these two companies reflect well on Palo Alto's commitment to a sustainable future.

The impending end of the PA Utilities "PV Partners" solar rebate program...and how people can grab the rebate dollars while they are still available.

Announcing new rebate levels from the Santa Clara Valley Water District which, when combined with Palo Alto's rebates, means our residents and businesses have access to the highest rebates in the region for taking steps to cut water use.

Alert about two major events promoting water conservation taking place this month.

Palo Alto Utilities was among the award-winners this year...read about why!

The American Public Gas Association honored Palo Alto Utilities for it's extensive outreach to promote gas safety in our community.

Palo Altans are warned not to be fooled into giving money to scammers who call claiming to be from Utilities and threatening to turn power off if payments are not made immediately.

Ribbon-cutting event held today to launch the operation of the new solar system on the rooftops of the Palo Alto Oshman Jewish Community Center

Explaining latest drought-related news---the decision by the Santa Clara Valley Water District to call for a 20% cutback target---on water use in Palo Alto.

Story covering background and opening ceremony for Johnson Canyon Landfill Gas to Energy facility.

Press announcement about all the wonderful water fun planned for the Great Race for Saving Water on Saturday April 27, 2013

A request for a rebate on the replacement of a 1928 toilet caught CPAU staff attention. The 43,000 gallons of water per year to be saved annually by this upgrade is a message to us all!

Resident Dennis Kobza installed the first solar PV system 28 years ago and now has renewed his commitment with a new system---and is the 500th customer to get a solar rebate.

The newly approved CustomerConnect Pilot Program is designed to gauge customer reaction to advanced meters that deliver hourly usage information and in some cases, do so under time-of-use rates. Press release gives details for participating.

Update to the press on the latest switch back to daytime work on the PG&E pipeline replacement project on Miranda/Foothill Expressway.

Announcement of plan to stage Vampire event for Halloween.

Latest news re a smelly, noisy gas venting taking place October 24th and an update on late night work hours for the installation of a new valve. All action is taking place on the Pipeline #109 in northwest Palo Alto.

Great news for the community-owners of CPAU---our Standard & Poor's bond ratings remain AAA.

Invitation to the awards given at City Council on Monday, October 1

Update to the local media on project to install LED streetlights throughout Palo Alto

Hewlett Packard receives a $500,000 rebate check

Signage for PG&E gas transmission line project

Media Alert regarding traffic impacts from PG&E projects in south Palo Alto for week of August 14, 2012

Media outreach to encourage the public to take a short survey to indicate how much they value their electric utility moving towards a 100% carbon-free resource portfolio.

The City of Palo Alto Utilities' Department has won a Public Power Wind Award in 2012 for its efforts at including wind in the electric portfolio and in PaloAltoGreen

Palo Altans competed in the national Mayor's Water Challenge during Earth Day (April 2012) and were in the top 10 nationwide for City size. Congratulations!

A reminder to put rags, wipes, diapers and grease in the trash, instead of down drains and toilets to prevent sewer back-ups.

For gas, water or sewer emergencies call (650) 329-2579.

Lacey invites you to dive into a world of energy efficiency by using our programs and rebates to get your savings party started!

Fili Castro describes his pride in his work helping customers at their properties to be sure the water, gas and sewer pipes are well-maintained and doing their job.

Kevin Carley, Account Representative, specializes in serving our small and mid-sized commercial customers, showing them the path to greater profitability through smart energy and water use management.

Key Account Representative Bruce Lesch talks about how everyone in Palo Alto benefits from the efficiency improvements his large commercial customers make.

Electric Engineering Estimator Daniel Ercolini talks about working with Palo Alto customers to design power connections in order to provide efficient, safe and convenient access to the energy they need.

Utility Locator Kim Neff talks about how she keeps track of water, gas, electricity and fiber lines underground to better serve Palo Alto customers above ground.

Water-Gas-Wastewater Senior Utilities Engineer Romel Antonio talks about how current and future Palo Alto residents will benefit from the improvements being made to the City's emergency water supply and storage system.

Customer Services Representative Michael Dehlinger talks about the personal attention you can expect from your community-owned Utilities Department, as well as the many billing-related services we offer to simplify your life.

Senior Resource Planner Karla Dailey tells about how her high school chemistry teacher inspired her to make a difference in the gas supply planning and purchasing industry. Karla puts her science and negotiation skills to work in service of Utilities customers and hopes her she can be a model that inspires other young women to take leadership roles in similar fields.

Meter Reader Joseph Martin describes his primary role as meter reader and his secondary role as a "neighborhood watchman" who reports broken windows or other signs of crime.

Senior Resource Planner Nico Procos describes all the players who make up the team that brings water to your tap. Learn about what he does and what you can do to protect our future water supply.

Senior Resource Planner Shiva Swaminathan discusses how he focuses on electric supply projects that are sustainable and will improve the world's environment for the next generation.

Water-Gas-Wastewater Operations Supervisor Jorge Silva describes the round the clock service his field crew provides to make sure when you have a problem, it's taken care of quickly and effectively.

Residential Program Account Representative Andrea Hart describes how her love of hiking outdoors makes her appreciate the environmental benefits of home efficiency improvements.

Credit & Collections Specialist Leon Timmons talks about programs to assist low-income customers.

Solar Marketing Engineer Lindsay Joye talks about being inspired by the sun to help people through the process to install solar electric and solar water-heating technologies.

Water Programs Account Representative Catherine Elvert talks about making wise water use a lifestyle choice.

Members of the Utilities Electric Operations substation crew describe how their goal every day is to keep the power flowing so customers don't even have to think about it.

Annual publication of the sources of our electric supplies for the previous calendar year.

Annual publication of the sources of our electric supplies for the previous calendar year.

Information on the Electric Utility's power content for calendar year 2011.

A summary description of the sources of Palo Alto's electricity supply, issued annually as required by the California Energy Commission.

Final year-end combined summary of the various sources of electric power supply purchased by the city for its customers.

The final summary of the various power resources used by the City of Palo Alto Utilities in calendar year 2008.

Power Content Labels

Power Content Labels

Power Content Labels

Power Content Labels

Power Content Labels

Residential rate comparison for electricity and natural gas

Electricity Presentation

Electricity Report

Gas Presentation

Gas Report

The Finance Committee discussed proposed rate adjustments for electricity, natural gas, water, wastewater collection and refuse collection service.

Proposed Rate Increase Overview Powerpoint as a PDF document.

Rate Change FAQ

Refuse Presentation

Refuse Report

Wastewater Presentation

Wastewater Report

Water Presentation

Water Report

Monthly schedule of charges for gas commodity for the last three years

Letter sent to all property owners in Palo Alto advising them of proposed water rate increases for FY 2013-14 and informing them of the comment/protest process and the hearing before the City Council.

Update on proposed rate changes for July 2012

Letter sent to all Utilities customers, in accordance with Proposition 218 requirements, informing them of proposed changes to the water and refuse rate schedules and the hearing set for September 19, 2011

Utility average electric rate for 2010

FAQs on Proposed Water and Wastewater Rates effective July 1, 2009

Notification of water and wastewater collection pending rate increase.

This schedule applies to the sale of natural gas to the City-owned compressed natural gas (CNG) fueling station at the Municipal Service Center in Palo Alto. Utility Rate Schedule G-10

This schedule applies to the wholesale sale of natural gas to the City-owned compressed natural gas (CNG) fueling station at the Municipal Service Center in Palo Alto under the PaloAltoGreen Gas Program. Utility Rate Schedule G-10-G

This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto receiving power under the Palo Alto Green plan. Utility Rate Schedule E-18-G

This schedule applies to unmetered service and other miscellaneous Electric Utility fees to various public agencies and private entities. Utility Rate Schedule E-16

This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto. Utility Rate Schedule E-18

This schedule applies to street and highway lighting installations owned by any governmental agency other than the City of Palo Alto. Utility Rate Schedule E-14

This schedule applies to non-residential water service supplying dedicate irrigation meters in the City of Palo Alto and its distribution area. Utility Rate Schedule W-7

This schedule applies to non-residential water service in the City of Palo Alto and its distribution area. This schedule is also applicable to multi-family residential customers served through a master meter. Utility Rate Schedule W-4

This rate schedule applies to customer accounts established prior to September 18, 2006, unless the customer elects to apply the EDF-3 rate to the entire customer account. This rate applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-1

This schedule applies to all commercial establishments other than those served under Utility Rate Schedule S-1 (Domestic Wastewater Collection and Disposal), Rate Schedule S-6 (Restaurant Wastewater Collection and Disposal) or Rate Schedule S-7 (Commercial Establishments Wastewater Disposal – Industrial Discharger). Utility Rate Schedule S-2

This schedule applies to any establishment requiring sampling of industrial discharges in excess of 25,000 gallons per day, or special discharge monitoring, as defined in Rule and Regulation 23, Section D. Utility Rate Schedule S-7.

This schedule applies to all restaurants. Utility Rate Schedule S-6.

This schedule applies to service for large commercial customers who use at least 250,000 therms per year at one site. Utility Rate Schedule G-3

This schedule applies to the following Customers receiving Gas Service from the City of Palo Alto Utilities under the PaloAltoGreen Gas Program: 1. Commercial Customers who use at least 250,000 therms per year at one site. 2. Customers at City-owned generation facilities.

This schedule applies to the following Customers receiving Gas Service from the City of Palo Alto Utilities under the PaloAltoGreen Gas Program: 1. Master-metered residential Customers in multi-family residential facilities. 2. Commercial Customers who use less than 250,000 therms per year at one site.

This schedule applies to non-residential customers who use less than 250,000 therms per year at a single address. Utility Rate Schedule G-2

This schedule applies to eligible Customers wishing to install an eligible Renewable Electric Generating Facility that is sized to offset separately metered electric loads on adjacent or contiguous properties that are solely owned, leased, or rented by that eligible Customer, and who have signed an Net Energy Metering (NEM) Interconnection Agreement for NEM Aggregation.

This schedule applies to demand metered electric service for large commercial customers who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-7-G

This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-4-G

This schedule applies to non-demand metered electric service for small commercial customers and master-metered multi-family facilitied receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-2-G

This schedule applies to demand metered secondary electric service for large commercial customers with a maximum demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7

This schedule applies to demand metered secondary electric service for commercial customers with a demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7 TOU

This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who have waived electric direct access eligibility. Utility Rate Schedule E-4

This schedule applies to demand metered secondary electric service for commercial customers with a demand between 500 and 1,000 kilowatts who have sustained this level of usage for at least three consecutive months during the most recent 12 month period, and who have waived electric direct access eligibility. Utility Rate Schedule E-4 TOU

This schedule applies to all occupied establishments other than domestic dwelling as required by City ordinance. Utility Rate Schedule R-2

This schedule applies to commercial establishments and multi-unit apartment dwellings using refuse containers rented from the contractor. Utility Rate Schedule R-3

This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1

This schedule applies to eligible net metering customers who are net surplus customer-generators at the end of an annual settlement period, as defined by Rule 29. Utility Rate Schedule E-NSE.

This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2

This schedule applies to non-demand metered electric service for small commercial customers and master-metered multi-family facilities. Utility Rate Schedule E-2

The following rates shall apple to customer-owned power generating facilities that are not eligible for net metering.

This rate schedule applies to customer created after September 18, 2006, and also may be elected at any time by customers existing prior to this date. This rate schedule applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-3

This schedule applies to all public fire hydrants and private fire service connections. Utility Rate Schedule W-3

This schedule applies to all water taken from fire hydrants for construction, maintenance, and other uses in conformance with provisions of a Hydrant Meter Permit. Utility Rate Schedule W-2

This schedule applies to wastes as defined in Rule and Regulation 23. Utility Rate Schedule S-4

This schedule applies to all reclaimed water service including reclaimed water available for hauling for uses specified by Order No. 93-160 issued by the California State Regional Water Quality Control Board on December 15, 1993.

This schedule applies to all industrial waste. Utility Rate Schedule S-3

This schedule applies to all residential single family water service. Utility Rate Schedule W-1

This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1

This schedule applies to each occupied residential dwelling unit. Utility Rate Schedule S-1

Time of Use rate for residential electric customers

This schedule applies to natural gas service to individually metered single family premises, including those separately metered in a multi-family complex. Utility Rate Schedule G-1

This schedule applies to the following Customers receiving Gas Service from the City of Palo Alto Utilities under the PaloAltoGreen Gas Program: 1. Separately-metered single-family residential Customers. 2. Separately-metered multi-family residential Customers in multi-family residential facilities.

This schedule applies to each occupied domestic dwelling as required by City ordinance, including separate single-family domestic dwelling and multi-unit dwellings (4 units or less). An occupied dwelling unit is defined as any home, apartment unit, cottage, flat or duplex unit, having kitchen, bath, and sleeping facilities, and to which gas or electric service is being rendered. Utility Rate Schedule R-1

Latest version of our application form for the Rate Assistance Program, offering utilities rate discounts to eligible low-income customers.

Rate for eligible residential and small commercial net metering Customers who, at the end of an annual settlement period, as defined by Rule 29, are net surplus customer-generators of electricity and who elect to receive monetary compensation as such preference is indicated on the net surplus electricity election form.

This schedule applies to eligible net metering customers who are net surplus customer-generators at the end of an annual settlement period, as defined by Rule 29. Utility Rate Schedule E-NSE.

This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto. Utility Rate Schedule E-1

This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2

This Rate Schedule applies everywhere the City of Palo Alto provides Gas Service. Utility Rate Schedule G-5

Service calls and other service work rates. Utility Rate Schedule C-1

This Rate Schedule applies anywhere the City of Palo Alto provides Water Service. Utility Rate Schedule W-5

This schedule applies to all connections, expansions, and upgrades to the City's electric distribution system except those that serve street lighting or traffic signals. Utility Rate Schedule E-15

This Rate Schedule applies anywhere the City of Palo Alto provides Wastewater Service. Utility Rate Schedule S-5

This schedule applies to residential premises that qualify for participation in the Utilities Residential Rate Assistance Program (RAP). Utility Rate Schedule C-4

This is the discount for residents who are also City of Palo Alto employees meeting certain eligibility criteria. Utility Rate Schedule C-3

This schedule applies to customers within the City limits of Palo Alto who may or may not be th recorded owner of the real property and are required to provide a deposit by the Utility. Utility Rate Schedule C-2

Application form for persons who want to receive one-time bill payment assistance through the Utilities Project Pledge program.

Form to be completed to make either ongoing monthly donations or a one-time donation to the Utilities Department's Project PLEDGE.

Gas pipeline safety is everyone's responsibility.

Natural disasters can happen at any time. Are you and your family prepared for emergencies? What to do if you smell gas and how to contact us for utility meter shut off/on.

File for printing kids' checklist of water-saving measures inside and outside the home. Can be printed from web or requested from our office.

Area of town covered in the 2014 Walking Gas Leak Survey conducted by Manesco on behalf of the Gas Utility

Safety reminders and offer of Kids Safety Detective Kit

Chart defining the meanings of the different color markings used by locators to indicate existence of underground utilities

Safety detective guide for kids with safety checklist and safety games

Postcard explaining natural gas safety program to detect sewer crossbores and emphasizing need to call us first before clearing a clogged sewer.

Presentation of gas, electric, water and sewer safety issues and educational outreach materials to address them from 2012-2013.

Heart-filled messages about gas and electric safety steps you can take.

瓦斯管線安全 須知

Cómo tratar con seguridad las tuberías de gas

Be prepared for what to do after storms, earthquakes or other events.

Comparison of survey results from 2007 through 2011 gas safety study.

Get free removal of too tall trees under power lines and a rebate for planting more appropriate trees.

General information on calling the city before breaking ground for various projects ranging from landscaping to construction.

Customer Owned Gas Service Line information

This flyer answers frequently asked questions about gas leak detection and gas safety in homes that have gas lines running beneath a slab foundation.

Avoiding Sewer Backups

Bill Insert about Sewer Lateral Maintenance, Cleanouts and Emergencies

Checklist for unsealing/repairing an electric meter.

Required upon completion of the installation, alteration, or repair of any gas piping.

Electricity enhances and eases our lives, but can also hurt us through incorrect or careless use.

Be safe around natural gas.

Sewer vs. Storm Drain - make sure you know the difference

Save your property with surge protectors.

Remove Utility meter obstacles.

Furnace Tune-Up Checklist

Schematic of home energy usage in a smart grid environment

Map of Current Major Utility Projects; 2012

How to protect your motors and generators from Aurora attacks

Map of current and proposed major utility projects in the California Avenue Business District.

A map showing all planned CIP projects for the electric utility over the years 2014 through 2018.

Wood pole inspection map

Photo for Electric Engineering Website front page

DRAWING SR-MT-E-1035 Meter Installation in Residential Driveway

DRAWING DT-CL-U-1031 - PADMOUNT CLEARANCE REQUIREMENTS

DRAWING DT-SE-U-1032 - UNDERGROUND SERVICE CONDUIT AND CABLE REQUIREMENTS

DRAWING DT-SS-C-1005 - CONCRETE TRANSFORMER PAD

DRAWING DT-SS-C-1028 - PRECAST CONCRETE PAD FOR LBC CABINET

DRAWING DT-SS-U-1001 - INSTALLATION OF STEEL RISER CONDUIT ON WOOD POLE

DRAWING DT-SS-U-1001A - INSTALLATION OF PVC RISER ON WOOD POLE

DRAWING DT-SS-U-1002 - UNDERGROUND 0-600 VOLT JUNCTION BOXES

DRAWING DT-SS-U-1003 - UNDERGROUND DUCT LINES – TYPICAL TRENCH SECTION DETAILS

DRAWING DT-SS-U-1025 - MANDREL TESTING

DRAWING DT-SS-U-1026 - CONCRETE SWITCH PAD DETAIL

DRAWING SL-SS-C-1021 - STREET LIGHT FOUNDATION - 10' TO 14'

DRAWING SL-SS-C-1022 - STREET LIGHT FOUNDATION - 20' TO 25'

DRAWING SL-SS-C-1023 - STREET LIGHT FOUNDATION - 30'

DRAWING SL-SS-C-1024 - STREET LIGHT FOUNDATION - PEDESTAL TYPE

DRAWING SR-CL-O-1011 - SERVICE DROP CLEARANCE REQUIREMENTS

MINIMUM GROUND CLEARANCES FOR RESIDENTIAL SERVICE DROPS

DRAWING SR-CL-O-1016 - GROUND CLEARANCES FOR COMMERCIAL SERVICE DROPS

DRAWING SR-CL-O-1017 - CLEARANCE FOR SERVICE POLE FOR SUPPLY SERVICE DROP

DRAWING SR-CL-O-1018 - CLEARANCES FROM SWIMMING POOLS, HOT TUBS AND SPAS

DRAWING SR-CN-O-1009 - TYPICAL OVERHEAD SERVICE INSTALLATION

DRAWING SR-CN-U-1010 - RESIDENTIAL UNDERGROUND SERVICE REQUIREMENTS

DRAWING SR-MT-E-1012 - REQUIRED MINIMUM CLEARANCES OF METER SOCKETS

DRAWING SR-MT-E-1013 - CLEARANCE FOR METER CABINET ENCLOSURES

DRAWING SR-MT-E-1014 - DIAGRAM OF CONNECTIONS, METER SOCKETS

DRAWING SR-TS-O-1006 - OVERHEAD TEMPORARY SERVICE

DRAWING SR-TS-O-1007 - TEMPORARY SERVICE OUTHOUSE

DRAWING SR-TS-U-1008 - UNDERGROUND TEMPORARY SERVICE

DRAWING SR-XF-E-1020 - TRANSITION CABINET

Electric Standard Drawings - Section II Complete Download

Electric Standard Drawings - Section V Complete Download

Electric Utility Installation of Steel Riser Conduit on Wood Poles Drawing.

Electric Utility Pad Mount Clearance Requirement Drawing.

Electric Utility Pre-Cast Concrete Pad for LBC Cabinet Drawing.

Electric Utility Vault Cover with Ladder Bar Drawing.

Electric Standard Drawings - Section III Complete Download

Electric Standard Drawings - Section IV Complete Download

2009 Electric Standard Drawings - Complete Download

DRAWING DT-SS-C-1029 - VAULT COVER WITH LADDER BAR

DRAWING SR-MT-M-1019 - VOLTAGE TRANSFORMER MOUNTING PLATE

Electric Standard Drawings - Section I Complete Download

Electric Requirements Complete List of Drawings (17.0 MB)

Electric Utility Direct Buried Conduit Drawing.

Electric Utility Installation of PVC Riser Conduit on Wood Poles Drawing.

Electric Utility Proposed Capital Improvement Program Map

General questions on service conversion for Utility Underground Districts

LED street light map

Electric Utility Completed Underground Conversion Projects Map

Electric Service Underground Conversion Conduit Installation Drawings

Electric Service Underground Conversion Specifications

Single Family Residential Utility Service Application for Electric, Water, Gas, & Wastewater Facilities Installation

Packet for Single Family Residential Application (Electric, Water, Gas, & Wastewater) - Application, Requirements & Installation Notes

Information on Installing Chargers for your Electric Vehicle

Commercial/Multi-family Electric Service Application & Requirements

Commercial / Multi-Family Utility Service Application for Electric, Water, Gas, & Wastewater Facilities Installation

Declaration concerning Tenancy of Buildings prior to Issuance of a Demolition Permit

Temporary Electric Service Application, Requirements, & Installation Details

Application for Utility Disconnection prior to Demolition

Commercial / Multi-family - Water, Gas, Wastewater Utility Service Application - Load Sheet and Guidelines for Service Design Load Information

Residential - Water, Gas, Wastewater Utility Service Application - Load Sheet

A guide to the City of Palo Alto Utilities Department Electric Service Application Procedure

Single Family Residential Electric Service Application, Requirements, & Installation Details

A Guide to Water-Gas-Wastewater Utility Service Application

Guidelines for Residential Service Design Load Information

Gas System Overview; Presentation to Barron Park November 2011

Presentation given at Barron Park Community Meeting providing a general overview of the Utilities natural gas system and some specific details about Aldyl pipelines in the Barron Park neighborhood.

Natural Gas Proposed Capital Improvement Program Plan Map.

Palo Alto map showing where in town the multi-year Gas Main Replacement Project (GMR 19B-20-21) will be installing new pipelines.

Overview of the CPAU natural gas utility system

Street listing for gas main replacement projects 18/19A

Project 18/19A - Gas Main Replacement Project, Notice of Construction Letter

Project 18/19A Location Map - Gas Main Replacement

Natural Gas Completed Capital Improvement Program Plan Map

Council Resolution approving the revised plan.

This proposed Sewer System Management Plan is a comprehensive document outlining the long term strategy for maintaining and improving Palo Alto's sewer system. This file has been revised as of Oct. 31, 2013

Promotional card reminding customers that due to the possibility of gas lines crossbored into sewer lines, it is critical to call the City first when there is a sewer clog. We will verify it is safe for you or your plumber to proceed with clearing the sewer line.

Wastewater Proposed Capital Improvement Program Plan

map of cip 22/23 on alma

See details under Map 1 listing

Project 22/23 – Sanitary Sewer Rehabilitation Capital Improvement Project – CIP WC-09001, 10002 Map 1 of 2

Construction Notice for Wastewater CIP Project 22/23

Overview of sewer project 22-23

Wastewater Completed Capital Improvement Program Plan Map.

Final Notice of Preparation for the Recycled Water Project; June 2011

Frequently Asked Questions about the Water Supply Agreement Between the City and County of San Francisco and Wholesale Customers in Alameda, San Mateo and Santa Clara Counties

PDF Map of Proposed Capital Improvement Projects for Water Utility.

El Camino Project sign explains the scope of the project being done at El Camino Park

Mayfield project sign provides information on Mayfield project.

A map indicated all the water mains that have been replaced.

Report to Council (2317) for Water Main Replacement Project 23-24

Construction notice and maps for Water Main Retrofit; Projects 23 and 24

Project 23-24 to replace/upgrade water mains

Overview of major water project to provide more reliable supply

El Camino Park Project Project Schedule

Mayfield Pump Station Augmentation Project Schedule

Well Rehabilitation Project Schedule

Presentation slides from an overview of the Emergency Water Supply & Storage system update project provided to community groups.

Notice for neighborhood describing work being done as part of project to upgrade our Emergency Water Supply and Storage System.

PDF Map of Completed Capital Improvement Plan for Water Utility.

All Appendix A standards---a subset of the complete WGW Standards Guide

All the specification documents, including the Appendices, are here in this one major guidebook.

Definitions and Abbreviations

Net Energy Metering Service and Interconnection

Description of Utility Services

Billing, Adjustments and Payment of Bills

Special Refuse and Recycling Regulations

Metering

Special Water Utility Regulations

Special Gas Utility Regulations

Special Wastewater Utility Regulations

Service Contracts

Shortage of Supply and Interruption of Utility Services

Utility Service Connections and Facilities on Customers' Premises

Application for Service

Establishment and Reestablishment of Credit

Deposits

Special Fiber Optic Utility Regulation

This Rule describes the Interconnection, Operating and Metering requirements for Generating Facilities to be connected to the City of Palo Alto Utilities (CPAU) Electric Distribution System. Subject to the requirements of this Rule, CPAU will allow the Interconnection of Generating Facilities with its Distribution System.

Adoption of Rules

Access to Premises

Disconnection and Restoration of Service

Meter Reading

Line Extensions

Conversion of Electric and Communication Facilities to Underground

Special Electric Utility Regulations

Special Storm and Surface Water Drainage Utility Regulations

Urban Water Management Plan 2010 Draft document (7/11 final version)

198 Evaluation of Residential Conservation Programs

Mandarin Chinese translation of the annual Water Quality Report

Annual report to the community on where our water comes from, what is in it and how it is monitored.

Spanish translation of the annual Water Quality Report.

SCVWD describes state of reservoirs and aquifers in county.

Double Flyer listing smart ways to be more water efficient...drought or no drought.

Report from SFPUC on findings after research into issues of Chromium 6 in the water supply.

Annual report to the community on where our water comes from, what is in it and how it is monitored.

SFPUC Annual Meeting for Wholesale Customers and BAWSCA Power Point 2013

FAQs and answers about the coliform in water incident

This is a legally-required public notification about a detection of coliform bacteria in excess of state standards during routine water sample testing in May 2012. THERE IS NO EMERGENCY and the problem has been resolved.

This Environmental Protection Agency factsheet highlights what consumers should know about appropriate levels of copper in their water supply.

This Environmental Protection Agency factsheet highlights what consumers should know about appropriate levels of lead in their water supply.

Annual report on the state of Palo Alto's drinking water supply, our sources and the content of the water itself, as well as information on how to deal with water problems and improving water use efficiency.

Annual report on Palo Alto's water content, sources, supply system status etc. along with help in identifying and solving water quality problems and improving water use efficiency.

Water Quality 2008

Recycled Water Project responses to comments final 5/27/2009

Final Mitigated Negative Declaration for the recycled water project

Recycled Water Facility Plan State Water Resources Control Board Water Recycling Funding Program No. 3229-010

Latest update from SFPUC on predicted cloudy water in January 2009

Water Quality Report 2007

Water Quality Report 2003

Water Quality Report 2004

Water Quality Report 2006

Water Quality Report 2006

Names and contact info for companies that customers can hire to come test their backflow prevention devices to be sure they meet all requirements

A guide provided by Santa Clara County to inform private well owners of their rights and obligations, including backflow prevention.

How to calculate the cost of a permit for installing a well in your landscaping.

This online form is for customers to use in reporting the test results for their backflow prevention devices.

Standard schematic for Reduced Pressure Assemby for Backflow Prevention Devices

This document is provided as a guide to assist customers with the process of installing a required backflow prevention device on their water main.

Handy brochure outlining how to use the Building Department's automated system for scheduling inspection appointments.

To assist customers who have to install a backflow prevention device on their water main, this building department permit application is being provided.

To assist customers who have to install a backflow prevention device on their water main, the Fire Service Permit Application is hereby provided.