Services (IT Services only)

Account and Access Services

Computing accounts (known as SUNet IDs) and passwords control access to online resources and services at Stanford. These accounts are free of charge for faculty, staff, students. Sponsored accounts are available for some University affiliates and guests; a University sponsor is required and monthly charges apply.

Answers (Stanford KnowledgeBase)

Stanford Answers is a centrally-hosted web knowledgebase service that provides members of the Stanford community with easy access to consulting solutions and self-help information about desktop computing and other information technology topics.

Automated Call Distribution (eACD)

The enhanced Automated Call Distribution (eACD) system is an essential tool for campus call centers, providing a means to effectively manage large volumes of incoming phone calls. The system answers each call immediately and, if necessary, holds it in a queue until it can be directed to the next available call center agent.

Backup (CrashPlan PROe)

See CrashPlan PROe.

Bible Sheets (CNSCAD)

Bible sheets are mechanical drawings of campus communication and conduit systems that allow Department IT Contacts, as well as Facilities Project Managers, to communications wall outlets, closets, and cables. Bible Sheets are viewable online via CNSCAD. For security reasons, use of this tool is restricted to University employees.

Box

See Document Management: Box 

Cable TV (Cardinal Cable)

Campus cable TV service for student and faculty/staff residences, classrooms, conferences rooms, and offices. Courtesy Service is provided free-of-charge in student rooms and residential lounges. Cardinal Cable Basic and Cardinal Cable Premium is by subscription and is billed monthly.

Call Recording

Call recording systems provide call and operation control centers with the ability to monitor and record phone calls to ensure quality control, verify orders, reconstruct incidents, and ensure regulatory compliance.

Communication Services for Faculty and Staff

University IT provides a full range of enterprise grade telephone, voice messaging, mobile/wireless, and advanced call management services.

Computer Purchase Program, Apple

In cooperation with the University Purchasing Office, University IT participates in campus wide agreement negotiations and special-to-Stanford product and bundles selection. The Apple at Stanford web site complements the Purchase Program: it is a web site where Stanford students, faculty, and staff can find links to the specially-negotiated purchasing deals, hardware/software information, system and security news, and support resources and documents.

Computer Purchase Program, Dell

In cooperation with the University Purchasing Office, University IT participates in campus wide agreement negotiations and special-to-Stanford product and bundles selection. The Dell at Stanford web site complements the Purchase Program: it is a web site where Stanford students, faculty, and staff can find links to the specially-negotiated purchasing deals, hardware/software information, system and security news, and support resources and documents.

Computer Purchase Program, Lenovo

In cooperation with the University Purchasing Office, University IT participates in campus wide agreement negotiations and special-to-Stanford product and bundles selection. The Lenovo at Stanford web site complements the Purchase Program: it is a web site where Stanford students, faculty, and staff can find links to the specially-negotiated purchasing deals, hardware/software information, system and security news, and support resources and documents.

Contract Support, Computer Resource Consulting

Computer Resource Consulting (CRC) provides for-fee computer/server support to Stanford schools, departments and institutions. CRC offers clients the time- and cost-saving advantages of having their own departmental IT support without having to manage IT staff themselves.

Contract Support, On-call Services

On-call Services provides support for the desktop, server, network, hardware, and software needs of departments and faculty/staff individuals. On-call consultants deliver rapid response, informed expertise, and consistently high-quality technical solutions.

CrashPlan PROe Backup

CrashPlan PROe is a centrally-managed, automatic backup solution for desktops and laptops. CrashPlan PROe is simple to use, highly efficient, and very secure. It allows you to take control of your backups, accessing your data anytime via mobile device, web browser, or desktop client.

Database Administration

University IT supports Oracle and Microsoft SQL databases for the Stanford community. This service is available to faculty and staff in academic and administrative departments that require database administration for applications, or standalone databases operating on Stanford infrastructure.

Desktop Configuration Management (DCM)

Desktop Configuration Management (DCM) enables departments to standardize the configuration settings on their desktop computers using an automated process. This service is available for both Windows and Macintosh desktop computers.

Encryption — Whole Disk (SWDE)

The Stanford Whole Disk Encryption service is for both Windows and Macintosh desktop and laptop computers. This service will secure data using standard NIST-approved encryption of the computer hard disk. Once installed, all files are automatically encrypted. The data is protected at rest as long as the hard disk is password protected.

Essential Stanford Software (ESS)

Essential Stanford Software is a collection of applications provided free of charge to help you plug into the Stanford University Network (SUNet) and gain access to Stanford's computing services. ESS includes applications to keep your password secure, protect against computer viruses, send and read email, and exchange files.

Faculty and Academic Staff Appointments (FASA)

The Faculty and Academic Staff Appointment (FASA) is an online integrated management system for academic appointments at Stanford.

FASA is designed to take complicated paper form routing and automate the transaction workflow based on the type of transaction and departments and schools involved. FASA provides electronic approvals — no more paper forms.

File Sharing and Content Management (Box)

Stanford provides document management and collaboration through a partnership with box. com. Box is an easy-to-use platform that is integrated into Stanford's infrastructure.

Forms (Web Forms Service)

The Stanford Web Forms Service is available to Stanford affiliates with a full service SUNet ID to make contact forms, short surveys and polls, instructor evaluations, and other forms free of charge. No knowledge of HTML, JavaScript, or SQL is required.

Help Services

The Stanford IT Help Desk is the University's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications (Essential Stanford Software). The Help Desk teams provide two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions within ten minutes or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.

ID Cards, Campus Card Services

The Campus Card serves as an identification card, an electronic key, and a debit card, allowing you to enter and access secured facilities, exercise privileges to which you are entitled, and make purchases against funds deposited in a StanfordCardPlan account.

ID Cards, Readers and Access Control Systems

Departments and facilities on campus use Lenel and CSGold card reading systems on doors, turnstiles, and elevators to control access to buildings and rooms. Card readers include the familiar "swipe" type as well as proximity readers.

Internet TV (Cardinal Internet TV)

Live, on-campus streaming of broadcast television channels, Stanford and regional sporting events, and a variety of entertainment channels. For students only.

iPad Loaner Program

Borrow an iPad when traveling to a high-risk country to reduce your exposure to data and identity theft.

IT Open House

Co-sponsored by University IT and Stanford Libraries, this annual fall quarter event is designed especially for faculty and staff but also draws a number of students. Representatives from about 30 campus-wide technology service groups reserve booth space to meet attendees, answer their questions, and distribute literature, samples, and souvenirs.

Jabber

Jabber is a comprehensive communication and collaboration tool that's easy to use, reliable, and secure.

Load Balancer

The Load Balancer service provides each client with a load balancing partition unique to their firewalled environment. The service adds an extra measure of stability and redundancy for University systems and servers.

Metrics Dashboards

The Metrics Dashboard presents details about the health and performance of many of the systems provided by University IT. This service is available free-of-charge to current faculty, staff, and students.

Mobile Device Services

Stanford contracts with AT&T, Sprint, and Verizon to provide cellular phone services for faculty and staff professional needs. University and Hospital departments can charge services to their department account. For personal purchases, faculty and staff are eligible for Stanford employee discounts.

Net-to-Switch

The Net-to-Switch model for academic and administrative departments provides highly reliable network equipment and centralized, expert monitoring and support at a cost-effective price. While University IT is responsible for everything from infrastructure planning to quick-response troubleshooting, the department’s Local Network Administrator (LNA) maintains control of active port patching in the network closet.

NetDB

NetDB is a Stanford University database application that stores Network and Node configuration information. It is generally used by local network administrators and Networking staff. Most commonly, NetDB is used to assign a new IP address to a computer or printer. The information in NetDB is loaded into two important network services at Stanford: DNS and DHCP.

Network Access Control (SUNAC)

The Stanford University Network Access Control (SUNAC) service permits organizations to grant remote access to resources that are protected behind University IT-managed Firewalls based upon an individual’s SUNet ID. This service incorporates VPN, Workgroup Manager, and Firewall services to create increased IT Security for Stanford’s ever-increasing mobile work force.

Network Connections

Students, faculty, staff, and visitors use Stanford’s centrally-provided network to connect to resources here and across the globe. The Connect to the Network page will lead you to simple step-by-step instructions for the right connection method for your needs.

Network Information for IT Providers

SUNet consists of local building networks and a backbone network that connects the local networks to each other and to networks off-campus. Networking staff provide training and support to approximately 400 local network administrators (LNAs) and offers local network support for a fee.

Network Self-Registration (SNSR)

Stanford Network Self-Registration combines a web-based self-registration application and a “health check” tool to be run on the registering computer. Self-Registration is available only where a department has chosen to “opt-in” to the service. While making the process of network registration easier, its use can also improve desktop security and network records accuracy. To find out if Self-Registration is available in your department, contact your Local Network Administrator (LNA).

Online Video Training Library (lynda.com)

Lynda.com is an online training library with almost 3000 courses spanning topics in areas such as business, web design, software, and programming.  Members of the Stanford community have free and unlimited access to lynda.com.

OpenAFS at Stanford

OpenAFS client software for both Windows (XP/2000) and Macintosh (OS X) provides an alternative to SFTP clients like SecureFX (for Windows) and Fetch (for Macintosh) for users who frequently access files in AFS space.

Ordering University IT Services

Services provided by University IT are ordered through the OrderIT online portal.

Paging Services

The Stanford Paging System is available to faculty, staff, and students affiliated with the Stanford Medical Center. Services supported by the system include SmartPage: a web-based tool for sending pages and looking up pager IDs.

PeopleSoft Human Capital Management

PeopleSoft is the system of record for academic and personnel administration at Stanford. Virtually all members of the Stanford community (students, staff, faculty, administrators, etc.) interact with PeopleSoft through the Axess portal.

PeopleSoft Human Capital Management applications at Stanford include:

• Workforce — core module for labor management
• Benefits — core module for benefits administration including medical and life insurance, retirement program, vacation, and other university benefits
• Payroll — semi-monthly payroll processing engine
• Non-Employee Affiliate — record administration for visiting scholars, faculty, and researchers.
• Time and Labor — employee time entry system, interfaces to payroll
• ePerformance/Simple Eval — web-based application for employee evaluation and manager review

Pocket Phones (Medical Center)

Pocket Telephones play an important role in the Hospital/Medical Center setting, where cell phone use is not allowed. The pocket telephone functions as a mobile desk phone, allowing Medical Center personnel to place and receive calls on their Stanford telephone number while away from their desk.

Qualtrics

See Survey Tool (Qualtrics)

Remedy

See Request Tracking (HelpSU/Remedy)

ReportMart3

ReportMart3 is the web portal used for generating reports primarily from the Oracle Financials system at Stanford.

Request Tracking (HelpSU/Remedy)

A centralized request-tracking system (Remedy) is available to interested support groups. Publicly known as HelpSU, web portals are provided for the campus community to submit requests.

Rescue Remote Support

Provide on-demand remote support for desktops, laptops, and mobile devices without traveling to the customer's work site.

Research Computing Hosting

For Stanford researchers who want to operate their equipment in a secure, centrally-managed data center.

Residential Communication Services

Information about telephone, voice mail, cable TV, and internet services for Olmsted Terrace, Stanford West, and Welch Road Apartments.

Secure Portal

Secure Portal is a web-based tool that enables external affiliates (e.g., international students requesting visa processing, postdoctoral applicants, etc.) to securely submit personal information to initiate business/administrative transactions with the University.

Server Hosting

Hosting services for campus clients who want to operate their equipment in a secure, centrally-managed facility. The hosting service can be either shared (multiple clients with equipment in one rack) or dedicated (only one client's equipment per rack). The primary hosting facility is located in Forsythe Hall.

Shared Computing Environment

FarmShare, Stanford's shared computing environment, provides Linux facilities for general and research computing to anyone with a full-service SUNet ID.  There are three environments available, each supporting specific types of shared computing, from general purpose computing tasks to long-running, compute-intensive jobs.

Software Licensing

The Software Licensing group negotiates and manages software licensing University-wide. The group's web site provides an extensive list of available software. If you don't find what you need on the list, staff will help you find the best alternative source.

Stanford electronic Research Administration System (SeRA)

SeRA tracks the various stages of the sponsored project lifecycle and is the institutional system of record for sponsored projects. 

Stanford Research Computing Center

The Stanford Research Computing Center (SRCC) is a joint effort of the Dean of Research and IT Services to build and support a comprehensive program to advance computational research at Stanford.

Stanford Web Services

The Stanford Web Services unit builds department and group websites that are hosted on a shared infrastructure and provides assistance with larger projects requiring dedicated hosting or custom design. In addition, Stanford Web Services staff help to design and maintain key components of the University's shared and self-service web publishing tools.

Survey Tool (Qualtrics)

The Qualtrics survey tool is an easy-to-use, full-featured, web-based tool for creating and conducting online surveys.

Systems Administration

Systems administration service for Linux, Windows, and OS X Server systems, both physical and virtual. The comprehensive service includes installation and configuration, security scanning and vulnerability remediation, maintenance, patch management, stabilization, monitoring, user management, and integration with the campus infrastructure.​ This service is appropriate for mission-critical or development servers.

Telephone Service for Students

For a quarterly “communications fee,” Stanford provides phone service — including the telephone itself — in every residence.

Telephone Services for Faculty and Staff

Stanford's in-house business and residential telephone services are provided to the main campus and satellite locations, to the medical center and related clinics, as well as to several faculty/staff residential communities. The standard offering for business phone service now features advanced Cisco VoIP (voice over IP) equipment and software. A simplified business model called Converged Communication streamlines ordering and billing.

Training

Technology Training Services (Tech Training) provides the Stanford Community with learning opportunities that span the entire computing spectrum. Curricular programs range from enrollment-based in-classroom and online courses to on-demand or specially arranged personal and small-group instruction. In addition, Tech Training hosts a weekly program of briefings/workshops on topical technology subjects.

Training, Facility Rentals

Five training facilities are available for Stanford departments and groups to rent for instructional and other approved uses.

TV, Cable

See Cable TV (Cardinal Cable).

TV, Faculty / Staff Residential Cable

See Residential Communication Services (Cable TV).

TV, Internet

See Internet TV (Cardinal Internet TV).

Video Conferencing

IP video conferencing integrates audio, video, and interactive collaboration tools to create a meeting experience in which globally dispersed participants feel as if they're in the same room. An IP video conferencing call control/transport service is in development for the campus community.

Virtual Desktop Infrastructure

The Virtual Desktop Infrastructure service provides clients with a personalized virtual desktop environment that meets their business requirements.

Voicemail for Faculty/Staff

Stanford Voice Messaging provides Stanford faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. University IT has developed Stanford's voicemail services far beyond message-taking—especially in administrative and clinical environments. The department has designed and now supports more than 200 advanced call processing applications (message/routing trees) that overlay the daily maintenance of a 17,000-mailbox system.

VPN (Virtual Private Network)

Stanford’s VPN service allows any Stanford affiliate to connect to SUNet remotely from any available network connection almost anywhere in the world: including from home, from many hotels, and even from within some company networks.

Web Design, Development, and Consulting

See Stanford Web Services.

Web Search

Stanford University uses Google Custom Search to provide quick and useful web search results, advanced search features (including searching for PDF, .doc, and .ppt files and displaying them as HTML), powerful search administration, and easy integration into web sites.

Websites — Stanford Sites

Stanford Sites is a self-service tool for building and managing Drupal-based websites for University work. Stanford Sites is available for use directly by faculty, staff, and students as a free, self-service utility requiring little technical expertise.

Wireless Network and Services

Wireless networking allows Stanford faculty, staff, students, and sponsored visitors to access SUNet resources securely from locations where wiring is not available.