Obtaining a Prescription Refill When Refills Remain
If your prescription still has refills remaining, one of the following methods may be used to obtain the medication:
The Vaden Student Health Pharmacy hosts a web-based refill request tool at Internet Refill Request. Please allow at least one hour for the request to be processed during the pharmacy’s business hours.
The pharmacy also hosts a refill hotline at 650-498-2336, ext. 3. For prompt service, call at least one hour before your anticipated pick-up time and leave the following information:
- Your name
- Prescription (Rx) number (if you don't have the Rx number, leave the name of the medication)
- Your daytime phone number
- Desired day and time of pick-up
Obtaining a Prescription Refill When Refills Have Run Out
If your prescription has run out of refills, and it was written by a Vaden clinician, contact your clinician via secure messaging. In certain instances, he or she may be able to initiate additional refills without seeing you in the clinic.
If your prescription was written by a non-Vaden clinician, contact that provider and ask him or her to call in a new prescription to the Vaden pharmacy at 650-725-6160.
Transferring a Prescription
If your prescription was originally filled at an outside pharmacy and you wish to transfer it to the Vaden Student Health Pharmacy, please contact us at 650-498-2336, ext. 3, and provide the following information:
- Your name
- Prescription (Rx) number (if you don't have the Rx number, leave the name of the medication)
- Name and telephone number of the outside pharmacy
- Your daytime phone number
- Date needed
The Vaden pharmacist will call you with any questions and let you know when the transferred prescription is ready for pick-up.
