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Home>Getting Around>Riders Tips>Tips for Riding on VTA Buses - Passenger

Tips for Riding on VTA Buses - Passenger

 

10. Passenger Issues Line

If you are not satisfied with your trip, please report any concerns to VTA Customer Service at (408) 321-2300, TDD (408) 321-2330, or from the 650 area code and South Santa Clara County only (800) 894-9908, or report online at Tell Us Online.

Bus Number locations on bus rear, bus front, inside at front of bus, Route Number on bus front, Badge Number on driver's shoulder patch

Please provide the pertinent details for us to investigate, such as: bus number, bus route, time of travel, direction of travel, boarding location and driver badge number when possible. These facts help pinpoint the incident for accurate follow up.

Bicycles on rack on bus front

By the way, did you know you can travel with your bicycle aboard VTA vehicles? Each bus has a rack on front for two bikes. For information about this option, please go to:

VTA Bike Information

 

Text "VTA wants you to have a safe and pleasant ride. Let us know about your experience. We're here to make it a pleasurable one!"

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Notices & Service Alerts

 Last update: 10/30/2015

Construction Wrapping Up: Construction on the Mountain View Light Rail Double Track Project is almost complete.

November Bus Bridges: Light rail service will be replaced by substitute bus service for a portion of the system from Saturday, November 14 to Sunday, November 22.

Bus Stop Relocation-El Camino & California: due to construction

Eastbound Bus Stops Relocating or Closing On Alum Rock Avenue: Bus stops located on Eastbound Alum Rock Avenue are being closed or relocated to allow for construction in the eastbound lanes between U.S. 101 and Jose Figueres Avenue.