Who Pays for my Request
The following list shows the guidelines used to determine whether repairs and maintenance are funded by the School of Medicine Building Operations & Maintenance group (SoM Building O&M) or by you, the customer.
- Services are alphabetized in four groups, with related maintenance together ("generator testing" with "electrical systems," for example).
- Each maintenance type is identified as "Facility Funded" (paid for by SoM O&M) or "Customer Funded" (paid for by you/your Department).
This list is only a guideline. Questions should be directed to (650) 721-2146. Please note these guidelines are only for maintenance. The SoM Building O&M group typically does not fund new installations and modifications of building systems to meet new and/or changed programmatic needs.
Questions? Call Facilities Dispatch (650) 721-2146
Interior Repairs and Maintenance
| Building damage caused by flooding, equipment failure, seismic activity, graffiti, etc. | Facilities Funded |
| Carpet cleaning (Carpets are cleaned annually by OFPM at no charge. Additional cleaning is customer funded.) | Customer Funded |
| Carpet repair and replacement in common areas | Facilities Funded |
| Carpet repair and replacement in department space | Customer Funded |
| Ceiling, flooring, and baseboards in common areas | Facilities Funded |
| Damage or vandalism caused by occupants | Customer Funded |
| Department classrooms – Classroom Clocks are the responsibility of the Dept. | Customer Funded |
| Duplicate key requests | Customer Funded |
| Electrical systems - electrical additions are funded by the Dept. such as adding an outlet | Customer Funded |
| Electrical systems – tripped breakers, outages, issues with existing system | Facilities Funded |
| Elevator maintenance services | Facilities Funded |
| Existing doors and hardware | Facilities Funded |
| Exterior/interior common areas, lobbies, stairwells, restrooms, and University classrooms | Facilities Funded |
| Generator testing | Facilities Funded |
| Heating, ventilation and air conditioning systems and equipment | Facilities Funded |
| Interior signs, nameplates, and directories | Customer Funded |
| Keys/rekeying, rekeying requests for program changes | Customer Funded |
| Light bulbs except UV bulbs, fume hood bulbs, bio-safety hood bulbs and other bulbs in appliances | Facilities Funded |
| New doors and associated hardware | Customer Funded |
| Painting/wall treatments of interior departmental spaces | Customer Funded |
| Plumbing systems and fixtures (existing) | Facilities Funded |
| Plumbing systems and fixtures, plumbing additions are funded by the Dept. such as adding a sink | Customer Funded |
| Seismic bracing of furniture in Department space | Customer Funded |
| UV bulbs, fume hood bulbs, bio-safety bulbs and any other appliance bulbs | Customer Funded |
Furniture, Appliances, HVAC, and Equipment Repairs and Maintenance
| Cabinetry, built in cabinetry as well as cubicle/office cabinetry | Customer Funded |
| Cold Rooms | Facilities Funded |
| Existing Window air conditioners | Facilities Funded |
| Fume Hoods, Bio-Safety Hoods, Tissue Culture Hoods | Customer Funded |
| Install new window air conditioner, heaters and fans, HVAC systems modifications and/or upgrades | Customer Funded |
| Operations and Maintenance does not work on electrical appliances such as freezers, refrigerators, icemakers, kitchen and food service equipment. Contact your lab manager or department personnel |
NA |
| Phone issues are an IT issue. Submit a HelpSU ticket | NA |
| Window treatments such as blinds or drapes in department space | Customer Funded |
Exterior and Grounds Repairs and Maintenance
| Exterior building signs | Facilities Funded |
| Kiosks, directories, benches, tables in common areas, bike racks, etc. | Facilities Funded |
| Outdoor furniture such as patio and picnic tables in restricted areas controlled by the departments | Customer Funded |
| Paving repairs to pathways and roads | Facilities Funded |
| Pre-event and post-event grounds cleanup | Customer Funded |
| Street and building lighting | Facilities Funded |
| Extra custodial services outside of scheduled services, event cleanup | Customer Funded |
| Interior and exterior window washing (Windows are washed annually by OFPM at no charge) | Customer Funded |
| Recycling Services are done by PSSI. Contact them at 321-4236 | NA |
| Scheduled custodial services | Facilities Funded |
| Scheduled trash removal | Facilities Funded |